Longing for a break from sightseeing and shopping, or just fancy a treat? Enter the calm and cool Brasserie Restaurant at The Cumberland for a sumptuous afternoon tea for 2. Enjoy classic sandwiches, freshly baked scones and delicious cakes served with Higgins Tea from Mayfair. 
For the ultimate luxurious treat, add a champagne afternoon tea for 2 at the Brasserie Restaurant. This includes all the delicious treats of the standard afternoon tea plus 2 glasses of champagne! 
The Cumberland is one of London`s most renowned hotels and is superbly positioned by Marble Arch. Upon arrival you enter a huge and uplifting space that is more a gallery of contemporary art and design than a hotel lobby. This inspiring hotel places the shopping options of Oxford St and Mayfair within minutes walk. The W1 West End address means you are in the throng of West End theatres and restaurants. Please note: The hotel is currently under refurbishment. The main entrance will be closed from 11/3/2019-30/04/2019 and guests can only access the hotel via the 20 Great Cumberland Place entrance. As this entrance is not accessible for guests with mobility issues, the hotel will be unable to accommodate guests with mobility issues during this period. Also, as part of the Oxford Street Improvement Project there is some work being carried out on the shops outside the hotel, this is carried out between 10am and 6pm Monday to Friday. More Info
Board basis:
Room Only.
Family rooms:
Up to two children under 16 can be accommodated in Family Rooms when sharing with 2 adults.
Room and hotel facilities:
Each ensuite bedroom has been carefully and individually designed. The rooms boast Plasma or LCD TV, complimentary Wi-Fi, Egyptian cotton sheets & power showers. The Brasserie at the Cumberland serves a menu of classic European dishes with a distinctly British twist throughout the day in a relaxed and informal setting. Additionally, the `Market` offers a choice of food styles prepared from 5 separate open kitchens. 2 bars serving a dazzling array of beverages complete the wining and dining facilities in this vast hotel. The Gym has cardiovascular equipment and weight machines. Guests staying in Deluxe King, Deluxe Twin & Deluxe Family Rooms have the benefit of using the hotels Executive Lounge.
Hotel and location:
The Cumberland is one of London`s most renowned hotels and is superbly positioned by Marble Arch. Upon arrival you enter a huge and uplifting space that is more a gallery of contemporary art and design than a hotel lobby. This inspiring hotel places the shopping options of Oxford St and Mayfair within minutes walk. The W1 West End address means you are in the throng of West End theatres and restaurants. Please note: The hotel is currently under refurbishment. The main entrance will be closed from 11/3/2019-30/04/2019 and guests can only access the hotel via the 20 Great Cumberland Place entrance. As this entrance is not accessible for guests with mobility issues, the hotel will be unable to accommodate guests with mobility issues during this period. Also, as part of the Oxford Street Improvement Project there is some work being carried out on the shops outside the hotel, this is carried out between 10am and 6pm Monday to Friday.
Getting there:
BY TUBE: The nearest tube station is Marble Arch on the Central Line. Exit Marble Arch station on the north side of Oxford Street (Exit 1). Turn right towards Marble Arch and take the first right (almost immediately adjacent to Marble Arch underground station) into Great Cumberland Place, where you will find the hotel`s main entrance (less than 1 min walk from station).
FROM HEATHROW (18 miles): Take the Heathrow Express train (every 15 minutes) to Paddington Station. A taxi ride from Paddington will take 10 minutes to get to the hotel. Alternatively you can catch the Heathrow Airport Bus Service that stops on Oxford Street. When you are Oxford Street you will need to turn right onto Great Cumberland Place where you will find the main entrance of The Cumberland.
Check-in:
Check-in: 3pm Check-out: 12pm
Car Parking:
APCOA,21Bryanston Street - behind the hotel. Approx £48.00 for 24hrs. Hotel has arrangement of 17.5% discount on parking. Obtain discount voucher from concierge before departing hotel.
Other hotel categories to consider:
W1 hotels, Hyde Park hotels, Mayfair hotels, Oxford Street hotels, Marble Arch hotels, Paddington hotels, Theatreland hotels, Central London hotels, Bayswater hotels, Regents Park hotels, Baker Street hotels, 4 star deluxe London hotels
MAP
Hotel Score:
88% based on 1510 reviews
Guest rating:
6/2/2019
"Very helpful reception staff"
Hotel response from Hotel Administrator
8/2/2019
Dear Guest, We are delighted to hear that you had a great stay with us. We take pride in not only meeting, but exceeding your expectations and your feedback will be shared with the team to continue to motivate and inspire them to provide exceptional customer service. Thank you for being a valued guest and we hope to welcome you again whenever your travels bring you back to London. Kind regards, The Cumberland Team
Guest rating:
10/12/2018
"Adequate"
Small room, small bed, tired bathroom. Not a patch on the Charing Cross Amba
Hotel response from Hotel Administrator
31/12/2018
Dear Guest, Thank you for your online feedback. It is always disappointing to receive a negative feedback. We would like to assure you that we take all guest comments into consideration and would sincerely apologise for the shortfalls in service and standards that you received. We have reviewed your comments with the relevant Heads of Department to investigate further and rectify. We are so sorry that you did not like the bedroom allocated to you on this occasion. Due to the building being a Grade Two listed building and not a purpose built hotel we have several bedrooms and bathrooms of differing, unique shape and size. On your next stay with us please let our Reception team know if you are unhappy with your room and we will do our utmost to re-allocate you to a different bedroom to ensure that you are comfortable. We hope you will allow us another opportunity when your travels bring you back to London to provide the overall positive experience you deserve. Kind regar
Guest rating:
5/12/2018
"Very tourist orientated"
Could not have room until 1500 although we checked in at 1200hrs Because we were going out left our luggage returned at 2345hrs still no room allocation Computer / reception very slow eventually went to our room 1225!! Breakfast goood if you like cookhouse style of service!!
Hotel response from Hotel Administrator
31/12/2018
Dear Guest, Thank your feedback. Our check in time is at 15.00 however we do apologies for the long delay upon check in. We hope we will get the chance to welcome you back and show you a guest experience that you deserve. Kind regards, The Cumberland Team
Guest rating:
29/11/2018
"Not the best"
We had booked two rooms , a double and a twin . When we entered the twin this was also a double. Totally unsuitable for two eighty + year old women .Eventually housekeeping came and separated the beds . Service in the bar was awful.
Guest rating:
27/11/2018
"Good"
Good
Hotel response from Hotel Administrator
31/12/2018
Dear Guest, We really feel honoured by your kind comments and appreciate that you took the time to share them. It`s our highest mission to ensure complete guest satisfaction and memorable moments. We hope to welcoming you back soon. Kind regards, The Cumberland Team
Guest rating:
13/11/2018
"Would have been excellent but for...."
the frustratingly long wait at check in and check out....
Hotel response from Hotel Administrator
16/11/2018
Dear Guest, Thank you very much for having taken some of your precious time to share this feedback following your recent stay with us. I am absolutely thrilled to see that despite the long wait to check in and check out you did ultimately have such a wonderful experience. We hope to have the pleasure of welcoming you back in the not too distant future, and in the meantime, wish you well. Kind regards, The Cumberland Team
Guest rating:
12/11/2018
"Great"
Fabulous location,rooms clean and comfortable.Staff very pleasant and extremely helpful.This is our favourite hotel in London
Hotel response from Hotel Administrator
16/11/2018
Dear Guest, Thank you for you for giving us a top score. We are delighted that you felt welcomed from the minute you entered our majestic doors, greeted by our friendly team members. We always strive to deliver the best experience for our guests and we are pleased that you found our team members attentive and courteous. A comfortable stay ensures an enjoyable and exceptional stay. We look forward to welcoming you back to The Cumberland Hotel for another unforgettable stay in the near future. Kind regards, The Cumberland Team
Guest rating:
5/11/2018
"Disappointing, not as good as past stays"
Stayed at this hotel for 6 yrs, this visit lots of disappointments. I will be emailing the hotel direct also
Hotel response from Hotel Administrator
8/11/2018
Dear Guest, It is always disappointing to receive negative feedback and we sincerely apologise that you were disappointed with your stay. We would like to assure you that we value all our guest feedback to ensure that we are continually improving our standards of service and quality. If you would like to discuss your experience further then please feel free to contact the hotel and we will be delighted to speak with you personally. Kind regards, The Cumberland Team
Guest rating:
4/11/2018
"Comfortable, convenient hotel"
Room was clean and comfortable, but a little smaller than previous stays. Although renovations were being carried out there was no disruption or noise. Very comfortable and convenient hotel for a London break
Hotel response from Hotel Administrator
5/11/2018
Dear Guest, Thank you for taking the time to review you most recent stay with us at the Cumberland Hotel. Everything we do is to ensure the satisfaction of our guest and we are delighted to know that you had a great stay with us. Thank you again for your valued feedback and we look forward to hosting you again on your next visit to London. Kind regards, The Cumberland Team
Guest rating:
6/10/2018
"Undergoing refurbishment"
Great position for Oxford street and short drive from Paddington but not vey relaxing in the hotel. Room small, stuffy and bathroom cramped. A 3star at most. Wish we had known about refurbishment of bar, rooms and public areas as not relaxing at all and a travel Lodge would have been a better option for the experience and comfort!
Hotel response from Hotel Administrator
24/10/2018
-
Great
(12/11/2018)
Cumberland Hotel
(29/5/2018)
Outstanding customer relations from Mark Restauran...
(18/2/2018)
Cumberland Marble Arch
(15/12/2017)
Great central location, definitely worth its ratin...
(30/10/2017)
Every effort made to make the occasion special
(23/10/2017)
Sixth visit
(3/7/2017)
great location and helpful staff
(22/5/2017)
Spotlessly clean , helpful staff and ideal locatio...
(22/5/2017)
