make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
8/11/2024
"-"
Easy check in , very friendly staff, good clean spacious rooms, excellent shower and a very nice breakfast
2/11/2024
"Rooms"
The Hotel room was very small for 3 people, once sofa bed was made there was no room to walk round, had to disturb my granddaughter in a morning to use the kettle
1/11/2024
"Excellent experience "
Reception staff very welcoming. Rooms very clean. Beds comfortable.
19/10/2024
"-"
Would definitely stay again
15/10/2024
"-"
Staff unfriendly, dinner was terrible ordered food 5 mins after staff came out and said no burgers asked to cancel and was told other food was being made my child had no dinner as there was nothing she could eat. Offered no help with anything not a good representation of a 4 star hotel and very far from tram stop and theatre do not stay here
10/10/2024
"Rooms to small for 4 people"
Room too small for 4 people , bathroom fan dosent work , On those negatives I`ve given it was a lovely hotel with very nice staff
31/8/2024
"Excellent Breakfast, great location "
28/8/2024
"Nice hotel within walking distance of King`s Cross station. "
9/8/2024
"This hotel can`t handle breakfast with the shear number of guests!"
2/8/2024
"Excellent "
23/7/2024
"-"
Good - although your website at Hoteldirect.co.uk was misleamisleading, the price quoted on the headline page was with breakfast but when we clicked through breakfast was extra.Location of hotel is a bit tricky if you have limited mobility as it is a ling walk fro all stations, however buses are frequent along King`s Cross road. Hotel very clean and staff friendly
16/7/2024
"-"
Location was excellent. Short walk from King`s Cross and a quiet residential feel to the area. The restaurant/bar food offering is limited and would recommend dining elsewhere.
8/7/2024
"Nice Hotel and Great Location"
Stayed here for two nights in July. The hotel was clean and the staff were friendly and efficient. It was quite warm although there was a fan available. The hotel is a ten minute walk from Kings Cross station which means you can easy explore the sights. We also walked into Leicester Square which allowed us time to soak up the sights and explore the British Museum. Overall, a great place to stay.
1/6/2024
"Crown plaza perfect for our trip"
Great location, clean and comfortable and staff really helpful.
6/5/2024
"-"
Walking distance from King`s Cross station, Friendly staff, spacious comfortable room, good buffet breakfast .. would stay again
19/4/2024
"-"
All well128077;
13/4/2024
"Mediocre "
8/4/2024
"Room was too warm. Needs to have an option of opening the window as air con is not enough. "
28/3/2024
"Comfortable and friendly staff"
10/3/2024
"Perfect stay"
First time at this hotel but will be back, clean, quiet and room was lovely. Staff pleasant and check in/out very straight forward. Crowne plaza is now our hotel of choice when we come to London
25/2/2024
"Excellent Hotel"
Hotel is ideally located 10 mins walk to Russell Square tube station which is a very pleasant walk. Rooms are elegant, clean and high standard. Highly Recommend the hotel for its quality and location.
16/2/2024
"Top Hotel"
This is a great hotel, we stayed here with children and it was great. Great breakfast and beds, lovely bar area. Ten minutes walk from Kings Cross. We will definitely stay here again :)
14/2/2024
"Very comfortable, good location and excellent food"
We had a lovely staff at this hotel, very comfortable beds, great toiletries and good facilities in room- iron, hairdryer, fridge, tea and coffee.Breakfast was really good and staff were very friendly.A 10 minute walk to king`s cross and 15 minutes to Holborn tube.
6/1/2024
"No bedding for our sons bed when we arrived"
Poor customer service. When we arrived we there was no bedding for our sons bed, this was a sofa bed. We called down to reception to ask about this and they said they would send room service straight away. (No Apology) when room service eventually arrived, we opened the door and they gave us a handful of bedding and a bottle of water, still no Apology. We made the bed to find out there was a single dovay in a double dovay cover and no pillows.
27/11/2023
"Lovely friendly staff"
5/11/2023
"Nice hotel bar drinks very pricey £10.00 for large wine . "
Do book this hotel for swimming pool as we took our 2 grandchildren with us.Only on arrival was told pool was available to use should say on booking
17/9/2023
"I really enjoyed this place "
4/6/2023
"Pleasant room and very gd staff"
I would book again when in London.
10/4/2023
"Lovely hotel"
Well kept hotel with everything in room that you need for a short break. We did not have any inclusive meals so can`t really comment although Aneta on desk said they were at full capacity so breakfast would be quite crowded. This was certainly obvious on our check out day. We walked up to a cafe jst up the road which was very nice & plenty of options. We found it a little too far out from Kings Cross & not much around it. About 15 minute walk but only as we had 2 young children & suitcases. Would probably fine for adults & older children.
19/3/2023
"-"
Staff very polite and hard working. Nothing too much trouble. Good breakfast choices. Room adequate but more hooks in the bathroom for towels etc would be helpful. Wrong type of seat at mirror. Not enough space to sit on it or get past the bed. No bin liners in any of the bed room bins. Not helpful for your staff - having to wipe insides of bins x 2 each day. Fridge in room - great. Hotel not ideally located for the tube - but not too bad for the younger (maybe more spritely) age group. Possible travel instructions (into the city) on a sheet would have helped re buses. Enjoyed my stay. Thanks.
27/2/2023
"OK at best, staff were very good"
Not bad - breakfast was more like a rugby scrum
18/2/2023
"Amazing hotel but... Too hot! "
Absolutely loved the hotel, lovely rooms and professional staff but corridors and rooms so hot129397;that is only complaint, everything else was perfect128076;
7/2/2023
"Crowne Plaza Kings Cross"
Hotel was fantastic, clean, warm and welcoming. Staff were very helpful and approachable. Always there to help with London travel advice. Breakfast was excellent too.
27/12/2022
"Great Hotel, Great Staff Great Breakfast Buffet "
22/12/2022
"5 Star"
Fab hotel with very attentive staff. Would definitely recommend
14/12/2022
"-"
Insufficient heating in bedroom, reception staff trained to not offer breakfast when it`s been paid for,kitchen not working, couldn`t book a cab wouldn`t stay again
11/12/2022
"Lovely hotel but bit far from theatre 14 min walk from King`s Cross station"
7/12/2022
"Lovely stay nice clean hotel rooms and food"
The only observation I have was the service in the breakfast room did not affect us as we ate early but many people were queuing from 8.30am. Tables were not cleared quickly enough. Hence queuing and only allocating one table at a time. Kept running out of plates and dishes and had to ask for them. Staff need more efficient training. They should be on it.
5/12/2022
"Good but breakfast system a nightmare"
We stayed just one night being a friday. The hotel was modern and the room was very spacious and fully equipped and we had a pleasant nights sleep. Unfortunately the next morning we were greeted by a huge queue for breakfast something I have never experienced before which took 30 minutes to get to the front of. The issue was the system for clearing the tables as two waiters would come out with a tray to clear and then go back to the kitchen and disappear. So plenty of tables with dirty plates and cups but they would not let you sit down until they were cleared. A lot simpler if they had a tray stacker for the waiters to wheel around and use instead of disappearing never to be seen for several minutes. Even the till points around the room were piled high with dirty plates and cups. The breakfast when we got it was lovely with plenty of choice.
5/12/2022
"Nice hotel could be better"
Hotel nice - lifts a nightmare constantly arriving in no order to who pressed the button and not going in order. Also breakfast is fab food if you can in - the queue is horrendous - some of my party gave up and went over the road
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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