Mercure Exeter Rougemont Hotel reviews

Guest rating:

9/5/2015

"would recommend"

Really pleasant and helpful staff. Very clean and comfortable. Great central location.

Guest rating:

5/4/2015

"Warm welcome and centrally located."

Hotel staff all very warm and friendly. Good central location. Decent room.

Guest rating:

18/8/2014

"very good clean hotel facilities, excellent helpful friendly staff"

Guest rating:

20/7/2014

"excellent service"

Excellent service yet again at this hotel, many thanks

Guest rating:

11/5/2014

"Very friendly and accommodating. Lovely room and food"

Guest rating:

7/4/2014

"Nice looking hotel which is central. Room was rather hot and stuffy, parking is extra "

Breakfast was good but again extra to the room rate.Iron located in the room.

Guest rating:

6/4/2014

"Very welcoming and friendly."

My small double room was very comfortable. The food was also lovely and the staff professional and friendly. I felt safe here.

Guest rating:

2/1/2014

"Very close to EXETER CENTRAL Stn. Homely feel, Rooms slightly antique in equipment terms. "

And the hot water takes a long time to appear in either sink or shower.Pricey for what it delivers. Couldn`t stay for Breakfast as my train left at 06.20.

Guest rating:

27/12/2013

"Great"

Thistle Rougemont, Exeter - Only used accommodation while spending christmas with family. 100% brilliant

Guest rating:

19/8/2013

"Very good service and facilities"

Room was really nice and the hotel location was perfectly placed in the centre of Exeter. Facilities were nice and the free wi-fi worked really well.

Guest rating:

11/8/2013

"Excellent hotel"

We visited Exeter for a long weekend and chose the Rougemont for its close proximity to the city centre, we upgraded to a `deluxe` room and found this and the hotel overall, very clean and comfortable and the staff, friendly and helpful. The Rougemont is ideally placed within walking distance of the city centre`s shops, bars and restaurants. We will definitely stay here again.

Guest rating:

14/1/2013

"I wish the hotel as with many others got rid of baths and had new and large showers , more practical"

I was disappointed to note how much you charge at Hotel direct as booking fee on top of the hotel rate , will book direct next time thanks . I thought the hotel paid commission to you !

Guest rating:

15/7/2011

"The friendliness of the staff made this a very lovely stay in Exeter, they were very helpful."

Guest rating:

30/12/2010

"Warm and friendly greeting - and farewell!"

Guest rating:

9/10/2010

"Hotel needs management attention, could be great "

When checking in I found the reception very off hand. we had booked and paid for two rooms. was told we only have one room booked for you. No apology, showed the booking forms, was told just as well you have these to prove your booking. very unprofessional , needed to take my copies, asked them to take a photo copy, told no photocopier here, This is supposed to be a four stay, it may have large reception areas which look very grand, shame the staff and the service offered by them is not 4 star.we waited over one hour for 4 sandwiches. no apology,as we were the only guests it seemed hard to see how it took so long.Rooms were not very smart. my pillow had hairs over it both sides, lifted the pillow up and there was a nice cluster of hair. very off putting.The young manager told us they were revamping the rooms and working towards a five star. Lets hope they train the staff for better customer service. at the moment it is a very disappointing 4 star.

Guest rating:

6/4/2010

" On arrival the room had not been booked. It was sorted out however."

Asked several times over three days for the light bulb in the bathroom to be changed as flashing but it never happened (asked several different people.On checking out, being asked for the money for the room again, even though it had been pointed out on arrival that it had been paid in full (a copy of our confirmation email had been taken on arrival).Otherwise, generally good.