make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
15/11/2016
"Great hotel Lovely staff and excellent bar and restaurant"
13/11/2016
"-"
Lovely hotel, slightly disappointed with third bed squashed into room, also poor outlook over heating ducts
21/10/2014
"Extremely disappointing"
Air-con packed up had to ring at 2am, very uncomfortable bed, dirty wash basin, hole in bed sheet. Not what I expected from the Churchill.
13/10/2014
"pure luxury"
Had a lovely time, wonderful very attentive staff, highly recommend this hotel.
19/5/2014
"-"
Excellent...could not fault it. Stayed to celebrate 25th wedding anniversary, and was not dissappointed.
28/1/2014
"-"
my daughters and I had a wonderful overnight stay sat brunch excellent staff wonderful.
1/1/2014
"1st class service and nothing was to much trouble"
22/12/2013
"A relaxing break at the Churchill"
I had booked a weekend in London to celebrate my mum`s 80th birthday and wanted it to be something really special. The Churchill is the epitome of something special! A beautiful relaxing oasis in the heart of London - making all who enter feel they have come home. The staff could not do enough for us: friendly, polite, caring and all the while making us feel like royalty. Our rooms were spotlessly clean extremely comfortable and relaxing, after a long journey and late night. I cannot rate our experience highly enough. Try the Churchill for yourself - I guarantee you will leave feeling you simply must come back
2/12/2013
"Good hotel, clean, close to Oxford Street, very friendly staff, good food. However the triple room c"
17/11/2013
"Opulence, luxury and impeccable service "
Beautiful hotel, fantastic food and service in a great location
27/10/2013
"very nice hotel"
I was surprise the hotel was excellent the staff all very friendly- from the front Desk until the restaurant...
29/9/2013
"-"
twin room unavailable on arrival.allocated room underneath air con system of hotel.had to change room
24/9/2013
"-"
The staff could not do enough for you, a fantastic service from the minute you would through the door until you checked out will stay there again
16/9/2013
"Ok hotel, central location"
The location was ok. Parking under the hotel was as advertised and we found them easily using a sat nav. The room was clean but needed airing. We had to get maintainance to fix TV which was switched off behind the unit. Shower filled up the bath and was under supplied with shower gel. View was of a wall and would have had to pay more per night to change this. Sandwiches in the bar on first evening were stale. Breakfast on the first day was not great with a lack of information on options to order from the kitchen and staff and guests squeezing past us constantly as table was sat right next to the toaster and passage to the kitchen, though a better table on day 2. Overall would probably choose another hotel for next trip
8/4/2013
"overall excellent"
check in and out was terrible wrong room and billing but the hotel apart from that i could not fault..
2/4/2013
"Excellent "
Excellent accommodation, first class service, would definitely return when next in London
2/2/2013
"Top notch hotel that made you feel special."
The staff were firendly and went out of their way to help. The place was clean, modern and catered for your every need. The inclusive breakfast was superb, with an excellent range of breakfasts from cereal to full English/continental. Whilst a 5 star rating the place was not `snobby` and made you feel at home. No hesitation to recomend to all for a good location to stay near Oxford street.
9/12/2012
"Normally better than this"
taken out the minibar in rooms, rooms service slow -I have stayed there many times are this was atypical of my usual visits
4/12/2012
"the staff at the Hyett Churchill were all fantastic nothing was too much trouble"
Upon hearing that it was our 40th wedding anniversary they upgraded our room. The Hotel was spotless food excellent especially the breakfasts, very Central would definately stay there again!
30/10/2012
"A very pleasant surprise"
After staying in many London hotels I expected the Churchill to very much similar with staff with indifferent views to customer service shabby rooms etc and I am very pleased that I was proved wrong .The staff were welcoming very friendly with very clean and comfortable roomâ??s .The food in particular breakfast also exceeded my expectations.I am a very demanding guest and would not hesitate in re booking this hotel.
17/9/2012
"Impecable, friendly service. Perhaps the best Full English Breakfast in London. We will be back."
Guillume is an excellent manager and Nan a cheerful and a delight as our waitress for our breakfasts as was Edani. Dr. Kimmel
11/9/2012
"Excellent Hotel, would stay again any time."
No bad things to report on the hotel, great clean rooms, very friendly staff, good choice and quality breakfast, great location for walking around london and very close to the tube. Will be booking to stay later in the year again. Worth the money and a 5star all round hotel.
19/1/2012
"We were upgraded to Regency club and the personal attention was excellent"
Fifth time we`ve been to the Churchill and some of the staff recognise us. We get such a warm welcome from Frances one of the waitresses Breakfasts are excellent and the service great although we didn`t fancy the dinner menu so went elsewhere.
30/12/2011
"First Rate Customer Experience"
All aspects of the stay at the Churchill were outstanding.
30/12/2011
"Luxury at a great price in the heart of the westend."
Everything about the Churchill oozed class,so easy to get to from Marlybone,and right in the heart,of the west-end shopping.Our King-view room was excellent,and our extra bed was no problem for thestaff to deliver and make-up.Breakfast was excellent with a great choice from cereal,continental orfull-english.The restaurant,lounge was magnificent,very relaxing and a soft pianist.We would definitlystay again.Thank you.
17/6/2011
"-"
Should have been a bottle of water in room
21/4/2011
"Perfect Location in London Westminster 1. The most hospitable and helpful staff and marvelous full E"
We have stayed at some very fine hotels. The Peninsular in Hong Kong and Beijing,The Four Seasons, The Excelsior in Florence, The Savoy in London, The Villa San Michel in Fesiole Italy and the Carillion in Paris. They were all magnificent and many years ago,but none had a more genuinely warm, friendly and helpful staff ,at every level and at every service, especially at the Cocierge, than the Hyatt Churchill at Portman Square. When returning to London this Hotel will always remain our first choice. It is perfectly locate in westminster 1 to get the best of all experiences of dining , theater, museums and the ideal feel of London with its marvelous and civil atmosphere. Dr. & Mrs. Kimmel
28/1/2011
"I would recommend this hotel. Difficult to fault any aspects."
Very welcoming and professional at all levels. Location is ideal for shoppers or for sightseeing.
27/1/2011
"-"
High quality hotel with courteous staff. Popular with Arabic businessmen and families. Hotel forgot to place the chilled champagne in the room at the appointed time and then attempted to deliver more than i hour late - which was refused (apology with free sparkling wine later). Hotel probably more suited to business people than couples on a London mid-week break.
7/1/2011
"excellent service, great rooms and good location"
1/1/2011
"Overnight Stay"
Lovely hotel 2 mins from Marble Arch. Lovely reception staff. Great breakfast. Would stay there again.
21/12/2010
"Lovely hotel in a perfect position"
We booked three rooms at this hotel as we were travelling with our four daughters. Very friendly reception and the rooms were a good size with very comfy beds. Bathrooms a little small but nothing to moan about. We stayed here 17th to 19th Dec and it snowed all weekend which made it very special but because of flight cancellations the hotel couldn`t cope at breakfast and we had 20 / 30 minute waits both mornings which is not acceptable from a five star hotel. We also had a problem with the phone in our room making funny noises for a couple of hours at 3 o`clock in the morning.
10/12/2010
"Perfect for shopping"
5/12/2010
"Staffing in all areas was extremely high and very professional."
5/12/2010
"-"
Excellent in every way except the lack of heating in the bathroom!! chilly to say the least!
1/11/2010
"Long queue for breakfast on Sunday morning "
breakfast disorganised
23/10/2010
"-"
We were dissapointed,as we have stayed there many times before. The room was smaller than usual and the carpet was quite dirty. Hopefully they are going to refresh the rooms soon!!
30/3/2010
"-"
The bottle of champagne and chocatles sent for my birthday was a generous and thoughtful gesture from your hotel. The service we received was excellent, the facilities were superb, and your accomodating a late departure was very much appreciated. We will stay in your hotel for all our future trips to London.
23/2/2010
"Nice room, very clean, good food, friendly staff"
17/2/2010
"Very Disorganised"
Good location, very clean & tidy, helpful staff (only if you tip them). Morning is a nightmare - had to wait for around 15 mins to be seated for breakfast then had to wait a further 30 mins for a coffee. Our stay was inclusive of Breakfast but still they gave us a bill every morning for £92.00 (4 guests). The rooms were very clean and spacious with comfortable beds.We had communication problems regarding the car park - origionaly we were told it would be £30.00 per day - when we arrived the door man said it would cost £5.00 per hour!!! needless to say we parked elsewhere. I would stay there again as the location was great for us - just off Oxford Street but without the Breakfast option.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.