make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
18/12/2024
"Great stay and location "
Great location. Room was a bit small but fine for a couple of nights. Staff friendly and helpful especially the concierge staff.
4/12/2024
"Good short break"
A very good hotel. All staff polite , helpful and efficient . Shumaila in the restaurant was superb. The concierge staff helped with storing luggage on our last day.Good location . Very convenient for Circle Line.
28/11/2024
"Fantastic "
Faultless hotel recommend 100%
27/11/2024
"-"
Good breakfast, and service from staff. Room a little tired and very small but clean and comfortable. Heating did not work but on request plug in radiator was supplied and did the the job. Good christmas decorations.Its a pity you cannot pick and choose your guests but such is life. Final point - at times the lifts seemed to have a will of their own. Would stay again. Thanks.
14/11/2024
"-"
Excellent hotel, staff was so helpful.
1/11/2024
"Fantastic hotel in a lovely location in London would highly recommend"
Stayed for 2 nights at the Holiday Inn Kensington for a break to London with my daughter for her 13th birthday The hotel was in a fantastic convenient location near a tube stop so a great comfortable base to explore London.When we arrived the hotel had decorated the room with balloons, Left a chocolate cake and card which was a lovely surprise and a nice touchThe staff were all so friendly and helpful, Max on the door was lovely always smiling, Breakfast was very good and lots of choice, Room was small but clean and comfortable, Great Double shower and Tea and Coffee making facilitiesCheck in and check out so easy and option to leave luggage so could enjoy London on the last dayLoved the pool and jacuzzi was open until 10pm which was ideal after a long day sightseeing Would stay again as everything was perfect and would recommend it
24/9/2024
"Very clean "
Second stay lovely hotel and staff!
8/9/2024
"-"
Excellent location, clean and airy rooms and very friendly and helpful staff. We really enjoyed our stay and with a brilliant variety for breakfast. We will return.
5/9/2024
"Great location, great staff , brilliant breakfast "
Brilliant location staff couldn`t do enough for you
19/8/2024
"Excellent location, staff, breakfast. Room very small."
The room was neat and clean and had the relevant facilities but was a bit of a squeeze. The bathroom mirror had no light which mad shaving a problem for my husband.The wardrobe door could not be fully opened due to lack of space, and it was difficult to walk around the bed. We have stayed st this hotel before but this was the first time for us to have this problem.Staff throughout were delightful,and the location of the hotel is ideal.Breakfast was excellent.
3/8/2024
"Excellent location, friendly staff, compact but clean rooms ,good breakfast. 5 minute walk to tube "
14/7/2024
"-"
Had booked a Twin Room, was given a double.Too tired to move
11/7/2024
"Good location but room very small"
Booked a twin room for 3 nights, room and bathroom tiny! Not enough room to swing a cat!
4/7/2024
"Highly recommended "
I`ve no complaints at all about this hotel, the rooms are nice and clean, the staff are friendly and helpful. The complimentary swimming pool and sauna facilities are a nice bonus.The hotel itself is in a good, safe area, a three minute walk from High Street Kensington tube station. The hotel itself is in a good, safe area, a three minute walk from High Street Kensington
28/5/2024
"Friendly welcome fro reception "
An excellent hotel , with friendly and efficient staff. Good clean rooms and plentiful breakfast. We`ll be back
22/5/2024
"Fabulous hotel "
I have stayed at this hotel quite a few times now, I can highly recommend it. The rooms are clean and well kept, breakfast is excellent, the staff are very friendly and helpful. There`s a nice outdoor garden area with a water feature to the side of the restaurant, with plenty of seating.The leisure centre, which is free to use for hotel guests is superb. There`s a large swimming pool, sauna,steam room and a gym.The hotel is also situated in a lovely, safe area, with Hyde Park and Holland park only a few minutes walk away.
23/4/2024
"Not luxury but great base"
Loved the hotel for what we wanted. Room was small but comfy (we were only in it overnight even though we had a 5 night stay (. Breakfast was great, had everything we could want and ran very efficiently, even for such a large hotel. Staff were always friendly and helpful. Not far from Curcle and District tube lines. Would definitely stay again for an inexpensive London break.
25/3/2024
"Very clean hotel "
24/3/2024
"-"
Only fault was distance from theatre, and the lights in room were faulty
28/2/2024
"Excellent breakfast choices"
13/2/2024
"Damp walls and black fungus in our room !"
9/2/2024
"Great Location"
Wonderful Location, and Wonderful staff
4/2/2024
"Excellent"
2/2/2024
"Perfect location "
Location is excellent, close to lots of restaurants and shops and 2 minute walk to underground. Hotel is very modern and rooms although small are well laid out, fitting in a couch to watch TV, kettle, safe and even a mini fridge. Beds very comfortable and pillows are lush. Staff very friendly and helpful. I would definitely stay here again!
29/1/2024
"Close to Kensington High St."
22/1/2024
"Pleasurable Stay "
Facilities and staff all g first class. Nothing was too much trouble. Superb location.
17/1/2024
"We will definetly return"
Great Location. Polite, professional staff. Clean room. Value for money. Well done!
16/12/2023
"Excellent "
We really enjoyed our stay the room was clean and the bed very comfortable. All the staff were friendly and accommodating, especially Aquiles and Cima. We will book again.
14/12/2023
"Excellent hotel in a beautiful area."
The Holiday Inn Kensington High Street is a smart, clean hotel with excellent facilities & helpful, friendly staff. The rooms we have stayed in have all been excellent from a basic double, kingsize premium & to an executive suite (particularly nice). The breakfasts are also excellent with a wide choice available. Kensington High Street underground is literally at the top of the road within 5 minutes of the hotel so provides excellent transport links into the centre of London. Kensington itself has an excellent range of shops if you don`t fancy the crowds of Oxford street. We travel to London at least three times a year and always choose this hotel. Excellent hotel & great value. Highly recommended.
1/12/2023
"Amazing staff"
The staff were so friendly couldn`t do enough for you !! Good breakfast ! Very clean rooms
16/11/2023
"Very impressed "
We stayed for 2 nights and were very happy with our stay. The inside was clean and modern with plenty of staff to help. The room was more than enough for our stay with small sofa and TV. (Nice touch with my name on the screen welcoming me) The room was clean and modern with safe, hair dryer, iron and ironing board plus small fridge. Bathroom was clean and bright with toiletries included. Breakfast was a buffet style with choice of drinks. Staff very attentive with a special mention to Celio for his care of us. Very relaxed atmosphere at breakfast and throughout.
10/11/2023
"Enjoyable stay"
I`ve stayed here a few times now, it`s a nice hotel, very clean rooms, leisure centre with a pool and a good bar and restaurant.
13/10/2023
"Tight "
Hotel was lovely, thought it a bit strange we had . 1 bottle water, 1 small tub of Pringles and 1 ,2 finger kit Kitkat. There were 2 of us in the room . ! I know times are right !!
22/9/2023
"Room was a bit tight"
The service was very friendly, the breakfasts super, cleanliness very good, everything was first class, however the room was a bit small. Overall, I would recommend this hotel.
10/9/2023
"-"
Na
27/3/2023
"Hotel average and not four star in my opinion"
The reason for the comment above is that the first room we were given the safe battery was low and we were going starlight after checking in. Additionally there was paint peeling off one of the walls.Returned to reception and given another room where the safe did not work.Then given a third room which was ok but small. Cupboard above bathroom sink did not make it easy to shave or brush teeth as not able put head above sink.Later my wife was looking for a hairdryer but there was not one in the room.Tried reception phone but no answer. Luckily maid was on our floor and went and got one.would not recommend this hotel not stay at it again.
10/12/2022
"Poor customer service"
Poor customer service. Gave away our room and then gave us a double when we had booked a twin. Took them 3 reminders and 7 hours to sort the issue- moving us rooms and promising to separate the beds, meaning we did not get to bed till after midnight. Attitude of reception staff was very unhelpful. Very disappointing.
2/12/2022
"Great stay"
Fabulous stay. Hotel was clean, warm, all the staff were very friendly and welcoming. Great location less than 5 min walk from nearest tube station. Breakfast fabulous, beds comfortable, swimming pool fab. Only downside was we arrived at 3.30pm (check in was from 3pm) and room was still not ready but even without asking they offered us a complimentary drinks voucher from the bar so not really a problem and the jacuzzi wasn`t working but the pool was so lovely it didn`t really matter either.
2/11/2022
"-"
On arrival we just dumped our bags to get to a gig in time. On our return we closed the curtains and they fell of the rail, the TV was broke and finally the handle and lock from the toilet door came off in my hand. The room was a disgraced despite it being after midnight my wife headed right to reception as this was clearly unacceptable. We were changed rooms right away, which was much better.I would question why on earth would you put anyone in that room. Breakfast was fine and the area good.
21/10/2022
"Ideal location "
Decent sized room for a London hotel, but needs a little upgrading. The shower door continually swings open, there`s pen/pencil scrawl on the wall. Wanted room service, instructions on the room menu was to go to reception, which I did, were they phoned room service and passed the phone to me - very strange. Would have loved a swim but felt it was a bit much to charge on top of the £200+ I`d paid for the room
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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