Guest rating:

7/8/2011

"clean,spacious,comfortable,food (breakfast) very good."

would definitely ome back.

Guest rating:

25/7/2011

"Great value for money. Rooms spacious, tidy and well equipped. Ideal for our trip"

Recommended if you want a decent standard of accommodation and dont want to spend a fortune. Staff friendly and will use again.

Guest rating:

25/7/2011

"excellent stay"

Found all staff excellent - really friendly and helpful. would recommend

Guest rating:

13/7/2011

"Excellent Staff - very friendly and helpful."

Far exceeded our expectations. Lovely clean room and staff couldn`t do enough for us! Great!

Guest rating:

5/7/2011

"Excellent value for money"

Nice rooms, helpful staff and considering the price, the breakfast was good.Would definitely stay here again.

Guest rating:

8/6/2011

"recommended for affordable comfort."

very pleasantly surprised, our room was exceptionally clean and contained all we needed for an overnight stay. breakfast was a real bonus and food supplied was fresh and certainly more than expected. ALL staff were pleasant, cheerful and welcoming - more so than some 4* hotels I have stayed in. we will definitely use this hotel again and recommend it to others. hopefully all the hotels in this chain will attain this standard.

Guest rating:

4/6/2011

"-"

Good hotel.Good location for London visit.Only Fault,breakfast could be more varied.

Guest rating:

4/6/2011

"Brilliant stay"

The hotel staff were very welcoming, friendly and helpful, and the hotel was in an excellent condition. The rooms are comfortable and the overall experience was enjoyable

Guest rating:

28/5/2011

"Good value hotel, room comfort marred by air conditioning unit control."

Excellent service from Hotel Direct, easy and uncomplicated on- line booking system.The Holiday Inn Express at Dartford was good value, clean and the staff were helpful and friendly. The only thing that marred our stay was the air conditioning.For some reason it was not possible to operate or regulate the air conditioning unit from the room. The unit was controlled from reception. It was also switched off in the morning.The daily weather was warm but cooled considerably in the evening which called for temperature regulation. Whilst the reception staff were helpful, I did not enjoy continually having to speak to them.I have stayed at Holiday Inn Express Hotels before and not encountered a problem. If this system is adopted by other hotels in the chain, I will look elsewhere.

Guest rating:

10/4/2011

"Breakfast left much to be desired"

Breakfast was rather limited but other than that room clean and staff helpful

Guest rating:

3/4/2011

"A first class service in all area,s"

Highly recommend all staff excellent

Guest rating:

2/3/2011

"clean environment polite & friendly staff without being overbearing VFM value for money"

Guest rating:

28/2/2011

"Nice hotel great service will def use again "

A very late booking made 4 hours before I arrived excellent service by the staff , very pleased and will use again .

Guest rating:

21/2/2011

"The staff was very helpful."

Room was too small for us.everything clean and nice.but when i check in out the manager refused to give me my final bill.

Guest rating:

18/2/2011

"Excellent hotel"

Hotel was very good, clean, just what i expected, breakfast very good and staff very friendly and helpful

Guest rating:

30/1/2011

"-"

Fully recommend this hotel. Excellent Value for money. Clean, polite and helpful staff. No hesitation in returning to this hotel.

Guest rating:

29/1/2011

"Great service,very clean and tidy."

Guest rating:

16/1/2011

"Great hote,clean and friendly staff."

We stayed for 2 nights in a very comfortable and clean family room,really pleasant staff,breakfast bar is fab` and excellent transport links into London for a great day shopping and dining. Would recommend to anyone.

Guest rating:

3/1/2011

"Very good service at a very good price."

Actually,the only complaint I have is about the internet.I couldn`t get connected.Other than that,everything was fine.

Guest rating:

2/1/2011

"Clean Spacious room, welcoming staff and good service"

Even tho booking agent hadnt finalised bookingwith hotel we where able to swiftly get sorted, rooms where clean and tidy and spacious, breakfast was good although limited with choice but certainly enough for our family trip! slight issue with one key card but other than that no complaints!

Guest rating:

20/12/2010

"-"

excellent we built you a lovely igloo did you see it and was very fun meeting bobby davro - thank you

Guest rating:

13/12/2010

"No reservation when we got there, luckily they had a room for us and sorted it out with no fuss."

Hotel was nice and convenient for both Bluewater and Lakeside shopping centres. However, we had no hot water in the shower.

Guest rating:

12/12/2010

"Heating brrrrrrrrrrrr"

Problem with heating in room seems to be controlled by reception and on close inspection the unit requires a bloody good hoover as the dust has clogged up the fins and blew a constant freezing air.Reception staff are unaware of offer vouchers from Saga which we will take up with Saga .all you high ups need to inform your staff of offers as they were puzzled and we were left with 20% more on our bill. We booked as a result of being a Saga member. NOT A CLUE.