make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
3/1/2016
"Nice"
Friendly staff. We had an issue with the cleanliness of our room, which was sorted quite quickly, however there was no mention or acknowledgement of this at checkout which was a bit disappointing.
25/10/2015
"-"
I booked the hotel for my wife`s 50 birthday & we had an executive room which was lovely. I spoke with the hotel beforehand about the importance of the occasion & they did not disappoint. We had breakfast in Hadrians throughout the stay & staff were extremely friendly & attentive. I booked a birthday meal for two in restaurant Number One. The food & service was amazing & the staff did their upmost to make our occasion memorable. On our last afternoon we had afternoon tea in Palm Court. This was also very enjoyable & again the waitress remembered that it was my wife`s birthday & brought out cakes with lit candles. The concierge & reception staff were all very helpful, polite & attended to any needs.
21/10/2015
"Definately enjoyed a night here, especially the spa and breakfast~~^^"
25/4/2015
"Nice break"
We received an upgrade which was very nice a huge room with a great view of Princes Street. The buffet breakfast was very good. All the staff we dealt with were very nice and friendly.
11/3/2015
"Excellent Hotel"
Really enjoyed my stay at his hotel , lovely rooms, breakfast , bar area . The staff are very friendly and helpful , definitely recommend this hotel and will stay here again .
21/12/2014
"Great Location, Nice Room, Mini Bar/In Room Services Very Expensive"
25/10/2014
"Very good"
Food good,rooms clean and tidy beds comfortable,
19/7/2014
"Staff always `go that extra mile`. They are so helpful, kind and friendly"
Excellent. Food is very good. The Michelin Restaurant (Number One) Is wonderful.Afternoon tea is an experience not to be missed We are completely spoiled at the Balmoral. Nothing is too much trouble. Rooms are well appointed and the beds very comfortable.
1/4/2014
"Highly professional staff."
28/12/2013
"First class staff attention, especially at concierge. All very helpful."
20/4/2013
"Excellent and welcoming Hotel"
This a beautiful Hotel right in the heart of Edinburgh, close to all the shops, museums, etc. The staff in this hotel couldn`t do enough for me and my husband and they did it with a big smile, they were very welcoming to us. The bedroom and marble bathroom was lovely as was the big white towels left for us to use. The breakfast was excellent and again the staff couldn`t do enough for us. All in all we enjoyed ourselves and will definitely return to this hotel in the future.
3/7/2012
"Everything you expect from a five star hotel!"
25/3/2012
"Exceptional service"
30/1/2012
"Lovely Birthday surprise"
We thoroughly enjoyed our stay at The Balmoral Hotel. We took full advantage of the spa/pool facilities which were great. Rooms were very nice too, especially the extremely comfortable bed!!!
30/11/2011
"40th birthday treat"
Edinburgh is a very special place for my husband and I and we try to visit every year. We have always wanted to stay in the Balmoral Hotel and decided to treat ourselves for my 40th birthday. The staff were very friendly and helpful, and our room was superb - very spacious, and because it was my birthday we were given a free upgrade. I would definitely stay at this hotel again.
11/6/2011
"Excellent Hotel and perfect Location"
Hotel service was excellent, although there is no car parking as such the hotel will park and return the car as required. Rooms were lovely, I personally like tea making facilities to be available in the room. The swimming pool and facilities were excellent and the staff very helpful. My only small niggle is the size of the breakfast room, it is a shame that it is so cramped and everybody is sitting too close to each other, apart from that I would certainly return again. Do not leave booking afternoon tea until the day you arrive as you might be disappointed, especially at the weekend as it was all fully booked before we arrived
16/2/2011
"Unbelievably Good!!"
The staff and service at The Balmoral are absolutely brilliant, there is nothing that is too much trouble. I cannot see any fault at all with Hotel and would stay there again without any hesitation.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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