Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

93%  based on 67 reviews

More reviews >>

Guest rating:

24/12/2011

"Outstanding Hotel Excellent"

Out of all the hotels ive ever stayed at this has by far been the best the staff where all so friendly and helpful and the room was stunning, also i proposed to my girlfriend and the staff helped me so much defo a place to propose to your loved one everything was so perfect defo recomend to everyone and i will be comming back thank you so much .

Guest rating:

16/12/2011

"Ideally placed hotel in the centre of London offering excellent accommodation and service"

Have just spent a weekend at the Grange Holborn Hotel staying in a standard room with continental breakfast. We found the hotel staff to be very friendly and welcoming and the room was beautifully presented with a lovely big Super Kingsize bed which was very comfortable. The bathroom was well equipped with plenty of space for toiletries etc and the hairdryer was well placed by a well lit mirror in the main room, which is something you don`t always get even in much more exclusive hotels. Very clean and comfortable. The continental breakfast was much enjoyed with fresh fruit and yogurt, cereals, pastries etc. All in all a hotel I would recommend.

Guest rating:

13/12/2011

"Good central hotel."

A great central hotel friendly helpful staff, excellent room ie big bed good quality mattress and bed linen. Breakfastvery good .

Guest rating:

11/12/2011

"weekend break sorted"

very nice hotel with a good standard of facillities. Excellent position for easy access to the sights of London, with Covent garden in easy walking distance.

Guest rating:

6/12/2011

"Staff very pleasant and helpful, room clean and tidy. Good location for covent garden/dury lane etc."

Guest rating:

30/11/2011

"Well-appointed rooms, welcoming attentive staff, excellent restaurant, but cramped reception area"

Guest rating:

27/11/2011

"Staff very professional and friendly."

Nice size room which was clean and confortable. The pool and spa was excellent. Great location.

Guest rating:

25/11/2011

"Wow, what fantastic accommodation"

First impressions of this hotel were fantastic, very friendly staff. We even received a special birthday cake and had our room upgraded. Breakfast was absolutely lovely, full english buffet style and we were ready for sightseeing for the day. We would definitely recommend this hotel to everyone. Thank you so much for making our stay so enjoyable.

Guest rating:

8/11/2011

"All Lovely!"

Had a lovely 2 night stay at the Grange Holborn. All staff very welcoming and helpful, decor very nice. Bathroom was a bit on the small side but you don`t spend that much time in there anyway. Location was good, close to plenty of major bus routes and 5 mins walk to Holborn tube. Wished I had more time to be able to use the pool and spa facilities but we already had a busy weekend booked. Had quite a walk from lift to room so if you have any mobility problems, ask for a closer room. Ate in the bar one night, lovely food and lovely cocktails. Would love to stay again.

Guest rating:

6/11/2011

"Well appointed and very comfortable"

Situated close to theatres and the west end.I would recomend this hotel and will look to book its use when next travelling to London.The rooms, bar and restaurant are of excellent quality and its staff take good care of client comforf with good levels of service.

Guest rating:

31/10/2011

"Fantastic position and excellent facilities"

Guest rating:

31/10/2011

"-"

spotlessly clean hotel, fabulous comfortable rooms, efficient polite staff and beautiful pool/spa area. Will definately be back for another treat

Guest rating:

30/10/2011

"Smart hotel, reasonable prices."

Pleasant surroundings, but traffic noise considerable throughout the day and night including emergency services sirens. Service at breakfast time rather slow, a bit disorganised in the restaurant. Bath water tepid at best but cold most of the time. I would not stay here again for reasons stated.

Guest rating:

27/10/2011

"Very central "

The Staff were very helpful, wide choice for the continental breakfast buffet. A bit noisy at night lots of sirens going off at all hours but, all in all I would stay there again.

Guest rating:

13/10/2011

"Brilliant"

Guest rating:

12/10/2011

"-"

Only draw back was due to the window being open we were woken up at 5.30am with staff shouting and vans being loaded.

Guest rating:

11/10/2011

"great location for leisure weekend"

service very good,food good, leisure club / spar very nice, rooms dissapointingly average for a 5 *

Guest rating:

11/10/2011

"grange holborn hotel"

hotel was very comfortable,excellent situation,no complaints,excellent breakfast overall a very good hotel to recharge your batterys in after a long day sightseeing.

Guest rating:

10/10/2011

"Friendly staff, good location, nice facilities, a little noisey"

Very impressed with the hotel staff. Very friendly, helpfull and efficient. Lovely leisure facilities within the hotel.Excellent location, close to all the theatres and only a 2 minute walk from the tube station.Our only criticism, was that there seemed to be quite a bit of noise in the middle of the night from the lift, people moving around in the room above and general hotel noise etc. Nothing a pair of earplugs couldn`t sort though and certainly not enough to put me off returning again.Excellent full english breakfast in the morning. We did have to wait for fresh food to be brought out however, but the restaurant was exceptionally busy so understandable. Great hotel, would definitely return in the future.

Guest rating:

10/10/2011

"Excellent service and location"

(Water flow in bathroom sink very slow, too slow to keep it clean whilst in use.)

Guest rating:

9/10/2011

"nice hotel - but noisy room"

Nice hotel with polite staff. We had one evening dinner at the hotel, the food was well presented and very good. The only draw back to our stay was the rooms at the front of the hotel are poorly sound proofed & we heared traffic noise, especially the emergency services, regularly thoughout the night.

Guest rating:

8/10/2011

"Superb staff. "

Guest rating:

4/10/2011

"-"

We stayed at the Grange Hotel in Holborn, London which we found to be very central, 10 minutes walk from Covent Garden, perfect for shopping. We were given an upgraded room free of charge which turned out to be a junior suite.opted for the full English breakfast which was £8 extra per person per day, food was excellent, hotel was immaculate. We would definitely stay here again and hopefully we would get the same upgrade at no extra cost. Really pleased.

Guest rating:

3/10/2011

"Great hotel staff very helpful"

we had a fantastic weekend the hotel is one of the best.

Guest rating:

3/10/2011

"21st Birthday Weekend"

We travelled as a family to celebrate our daughters 21st birthday in style, the hotel staff were very accommodating and after a small miscommunication about the timing of birthday banners and champagne in her room all was sorted out nicely. Worth double checking with them exactly what you want and when you want it. The entire staff seemed to be very multicultural. The restaurants were both very good food and not bad value either. Shame we didnâ??t have time to enjoy the pool and spa. The hotel is a good 25 min walk from Euston station for those thinking it close. I would say the hotel is a good 4+ star but 5 star is a bit of a stretch. Having said that, I would use the hotel again for a weekend.

Guest rating:

3/10/2011

"1st class"

All staff extremely helpful great rooms couldn`t of asked for better

Guest rating:

6/9/2011

"customer serice second to none"

Guest rating:

6/9/2011

"our stay at Grange Holborn"

excellent location, walking distance to leicester square and picadilly - we went to see a show at the theatre in the evening. Room size was very good, clean and tidy and facilities superb. There was a little issue regards to checking in as they initially couldn`t find our booking details on the system but apart from that an enjoyable stay. Breakfast was continental with an option to upgrade to a cooked breakfast for £8 pp. We stuck with the continental as there was a huge choice - very good breakfast after a good nights sleep.

Guest rating:

4/9/2011

"Excellent food but poor check-in"

I was told check-in was from 2pm, my party didn`t arrive until about 3:30pm, and of the 5 rooms booked only 4 were ready (and 3 of these the cleaner was walking out of the door as we got to the room) and the fifth room wasn`t ready until 4:10pm and we only got it then becuase after waiting for the hotel recpetion to contact us when it was ready we got impatient (table for dinner was booked for 5pm) we went to ask again and a different member of staff was able to sort it. The rooms were good though, although of the 5 rooms they were very different, a couple of the rooms were huge, and one room (the one that wasn`t ready) was far smaller than the others, with much smaller beds.The food at the hotel was of an excellent standard and very cheap too considering the hotel rating.Overall the hotel was good for the discounted price that we paid through hotels direct, but I`m not sure I would pay the usual £285 per night tariff.

Guest rating:

28/8/2011

"The Grange Holborn Hotel was amazing,the staff were very helpful,the rooms very comfortable."

Guest rating:

13/8/2011

"staff extremely helpful"

Guest rating:

24/7/2011

"Excellent venue. Staff superb. Thoroughly enjoyed the stay. Would recommend. "

Guest rating:

17/7/2011

"-"

This hotel certainly lived up to it`s five star rating. Very friendly, helpful staff and comfortable rooms. The only minor criticism would be the rather small bathroom.

Guest rating:

10/7/2011

"-"

Overall our stay was brilliant. The only negative was that we had booked a twin room & we were given a king size so we had to sort that out. The staff were friendly & helpful at all times; food excellent; room clean.

Guest rating:

3/7/2011

"The location was excellent - we were able to walk to Covent Garden, Oxford St and Regent St. "

The staff were very helpful and the service was excellent. Our room was quite small but very nice with all required facilities. We would definitely return.

Guest rating:

12/6/2011

"rooms were comfortable and staff we very helpful. enjoyed the spa facilities. "

Guest rating:

11/6/2011

"Some of the best staff i have come across"

Lovely hotel. Excellent staff, great rooms, very clean. Can be a bit noisy on the lower floors due to it`s location but well worth stopping at.

Guest rating:

6/6/2011

"Very helpful staff.Nicely appointed..great location"

We had 2 room changes due to aircon.problems.Each time was with an upgrade. We ended up in a lovely suite,and all was done with the minimum of fuss and with great courtesy. We thought the breakfast did not do justice to an otherwise first class hotel.

Guest rating:

12/5/2011

"Excellent friendly service"

I called the night before our stay to say it was my husband`s 40th birthday. When we arrived the receptionist wished him a happy birthday and in our room we had fruit and two drinks vouchers. The staff were friendly, breakfast very good and room was spacious. No complaints at all.

Guest rating:

8/5/2011

"had a great stay room good food great. close to everything we needed. would return ."

by Secure Internet

Or tel Reservations on: 0800 633 8000 (+44 1872 261 100)

Mon-Thu: 8am-10pm. Fri: 8am-8pm. Sat: 9am-5.30pm. Sun: 10am-9pm.

Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.