Russell Square 4 star reviews

Guest rating:

18/12/2015

"Excellent"

Very good hotel for overnight stay at a very reasonable price.

Guest rating:

18/12/2015

"Traditional city hotel"

Decked for Christmas in great location Excellent staff and very comfortable if small room

Guest rating:

12/12/2015

"Rooms with baths and easy to get onto wifi!"

My single room was a decent size, with a lovely big bathroom (with bath as I don`t like showers). The wifi was easy to connect to, bed was comfortable, the aircon can be switched off at the push of a button (instead of taking an hour to figure out at other hotels). Breakfast was great - no queues just a civilised relaxing ambiance! Staff genuine and friendly - I cannot rate this hotel enough and I shall be returning!

Guest rating:

14/4/2015

"-"

General hotel very nice , food great and staff lovely and very helpfulDisappointed in our room , bathroom felt old and tired with stained sealant around the bath and shower , did tell them as we left we felt the room was disappointing and offered upgrade next time we stay

Guest rating:

23/1/2015

"impressive hotel but our room at the back was disappointing wonderful location, restaurantsetc"

British Museum within walking distance

Guest rating:

14/1/2015

"Lovely hotel fabulous architecture "

Room was a bit Small and the bathroom was tiny. Anyone who was either disabled or overweight would have struggled in the bathroom. Breakfast was really nice quality food and the variety was good. Service was excellent couldn`t fault the staff. We did have an extra visitor in the room, which appeared from behind the wardrobe in the form of a mouse. I reported it to reception who were going to deal with it. But there didn`t seem any urgency about it, he did apologise but that was all. If I had seen it the night before I would have asked to be moved.

Guest rating:

6/1/2015

"Had a lovely stay.hotel very central. Food was really good ."

Guest rating:

23/12/2014

"some slight issues with room 727"

Room was "just" a double. The bed had one side against the wall so the inside person had to climb over to get to their side and then couldn`t see the tv. We had to move the bed and some other furniture to make things more useable. The mattress was too soft in the middle so we both rolled towards the middle .All other aspects were v good including a breakfast buffet where although we had booked continental this did not matter as we could have had a full english.Staff were wonderful.

Guest rating:

19/3/2014

"-"

Very comfortable beds, tube station just around the corner, helpful & friendly staff and love the architecture of the hotel. Only downside was the queue for a table at breakfast on a Saturday and Sunday as it would appear that everyone wants to eat around 9am! Having said that it would not put me off staying again.

Guest rating:

15/3/2014

"-"

Arrived at hotel 08/03/14 to celebrate 60th birthday. Room nice, but on way out to go to theatre found we had no curtains. Reception busy so my son rang the hotel to ask for curtains to be sorted. Arrived back at hotel 23.30hrs to find no curtains in room. Very restless night as you could see all other lights on in hotel and day light at 6am. Informed hotel next morning, they said would look into it and took my Email address. Have had no contact from hotel?

Guest rating:

5/3/2014

"Excellent service"

The staff were polite friendly and extremely helpful which added to our experience. The hotel is stunning and the room was comfortable. It was everything we could ask for

Guest rating:

4/3/2014

"Nice staff, lovely hotel, great location."

Guest rating:

1/2/2014

"Needs MUCH better wherlchair access"

Needs to organise a better/easier way for wheelchairs to get into Hotel - must be another entrance they can use? Also ridiculous to have to pay for wi-fi these days - should be free everywhere. Great full English breakfast!

Guest rating:

29/1/2014

"Lovely historic building, central location - close to theatres, Covent garden and shopping. "

Thoroughly recommended. Wonderful find, with lovely relaxed atmosphere in communal areas. Rooms adequate and clean though bathroom rather compact - would`ve struggled if we were on the larger side! There are more modern hotels offering those extra comforts, but we would rather stay where there is old fashioned charm and the customer is looked after. Breakfast choice for most tastes and excellent service from staff and concierge. Check out George on the second floor for a bit of surprising history. Four of us stayed for overnight theatre trip - we would all definitely stay again.

Guest rating:

28/1/2014

"-"

We enjoyed our stay very much, the hotel is beautiful and the staff were very helpfull , just a couple of very minor points, there was a loose area of carpet beside our bed which could of caused a trip hazard and the loo roll holder was hanging off the wall , only minor things I know but it`s these little details that help hotel stay ahead of the rest. I would definitely use the xxxxx again and would certainly recommend it to anyone who asked

Guest rating:

27/1/2014

"Great breakfast, excellent location, average stay"

AC didn`t work & windows didn`t open. Maintenance couldn`t sort. Hotel moved luggage to new room whilst we were out so we couldn`t unpack til late. Booked room at rear. Loud street noise - shouting - 1am. Excellent breakfast but had to Queue!. Internet £15/ 24hr !! On bus route, tube 50m.

Guest rating:

29/12/2013

"lots of traffic noise"

Didn`t really spend much time at the hotel, but it was ok clean, friendly staff, they didn`t show the tiny room we stayed in on their website which was also really noisy all night from traffic even though we were on the 7th floor!

Guest rating:

27/9/2013

"Very well located for Theatreland. Excellent breakfast. "

This was a marvellous venue and in almost every respect lived up to expectations. However, we were unable to open the windows in our room and the a/c could not be set lower than 19C, so the night was rather too hot. Also small items like tea bags, milk and toiletries were very limited indeed; e.g. only 2 tea bags.

Guest rating:

5/9/2013

"Enjoyable stay in this traditional hotel"

We quite often tend to stay in fairly modern hotels when we go to London but it made a nice change to stay at the xxxxx which had character & the feel of a hotel with a bit of history. Lovely staff & a nice clean room & bathroom albeit with the smallest, lowest sink I`ve ever seen! Good shower pressure though which is always a bonus! The other great thing is the location, right on xxxxx Square with the tube literally around the corner and the shops and restaurants of the Brunswick Centre on your doorstep, very handy. We also received a lovely anniversary card and embellished cupcake, a nice touch. We would definitely stay at the xxxxx again.

Guest rating:

3/9/2013

"Beautiful hotel, good value and great location for Euston Station."

Everything was very enjoyable with our one night stay with the exception of our departure. We left our bags with the concierge on check out and returned late afternoon to collect these. During our day sightseeing, we realised we had left 2 gift bags in the fridge in our hotel bedroom. These were hand made gift wrapped chocolates we had made the night before at a chocolate making workshop we had attended in London. We asked the concierge to kindly check with housekeeping to see if the cleaner had handed them in. We were told they had not been, so we asked if the fridge could be therefore checked. This was duly done, and we informed they were not there as food tended to get thrown out. However, this was not perishable food, but gift wrapped chocolates, clearly not something we would want throwing away. We were very disappointed with the action of the hotel staff and were not even apologised to for the loss of our property. It spoiled what would have otherwise been a pleasant stay.

Guest rating:

20/8/2013

"Need better bedside lighting to read. Air con noisy."

Guest rating:

12/8/2013

"Staff very helpful, nice location, good breakfeast, pity no fridge in room"

Guest rating:

31/7/2013

"Thoroughly enjoyed our stay at the hotel xxxxx. The staff were very friendly."

Excellent position for bus or tube access. 10 minutes walk from the British Museum. Lovely breakfast. Great sandwiches in the bar and comfy clean rooms. Everyone helpful ang friendly.

Guest rating:

16/7/2013

"Cold coffee"

Breakfast coffee was cold and the tea stewed one morning

Guest rating:

7/7/2013

"Excellent accommodation, location & value for money. Superb lazy Sunday breakfast."

Great breakfast, late check out on Sunday.

Guest rating:

17/6/2013

"GREAT LOCATION, VERY WELCOMING"

Guest rating:

3/6/2013

"Fantasic hotel,in prime location, service 1st class."

Guest rating:

26/5/2013

"Staff made us feel very welcome"

Guest rating:

29/4/2013

"Fantastic location and friendly helpful staff"

Guest rating:

22/4/2013

"Excellent location, sparkling clean, efficient service. "

Ideal for a visit to central London, arriving from St Pancras. I wanted somewhere convenient for visiting the British Museum and this was ideal. I would have rated it Excellent if there had not been a problem, overcharging me for breakfast. When I booked in this was offered for the special price of £12, which I accepted. The breakfast was excellent. I really enjoyed it and felt it offered good value. What I did not like was to be charged £18.50 for this meal on checking out. When I queried this and pointed out the error it was corrected, but a hotel of this standard should have a computor system that shows exactly who has ordered what. What makes me feel particulaly uncomfortable is that this hotel is obviously used by a lot of overseas visitors and someone who is not familiar with our language and currency could easily have been overcharged. A shame to spoil an otherwise great visit.

Guest rating:

13/4/2013

"-"

Charming and helpful staff, lovely comfortable room.

Guest rating:

11/4/2013

"Pleasant stay. Friendly staff. Room very comfortable and clean, however cobwebs from roof of room ne"

Guest rating:

8/4/2013

"beautiful decor especially stairway"

Our room was disappointing. There was no hot water from the hot tap on the basin even after running it for some time. If the bath tap was turned on hot water was available after about 3 - 5 minutes. The fridge was not switched on and the kettle had an extremely short lead making tea and coffee making difficult. There were no complimentary biscuits!! Our beds were very comfortable and both my daughter and I had a good night`s sleep. Everything was very clean. Breakfast was adequate but not very exciting. The toasters took ages to toast one slice of bread.

Guest rating:

7/4/2013

"Marvellous Concierge. Lovely atmosphere great part of London, Easy access to main tourist sites"

Single room rather small but very comfortable with good bathroom. Twin room had two double beds. Large room

Guest rating:

6/4/2013

"-"

A great hotel in a fantastic location.Service was excellent. Rooms were great. We didn`t have the best view (overlooking xxxxx sq gdns) but considering we Spent most of our time out it didn`t matter, and we had picked this hotel as a Hidden Gem Hotel, so got great room ratesLocation was key. British museum was a 5 min walk, underground next door, Brunswick centre where there are someGreat restaurants and shops 2 mins away.Would stay here again.

Guest rating:

5/4/2013

"Smart, clean and fresh"

Room was cold but they were happy to provide an extra heater. Lovely hotel, would stay again.

Guest rating:

5/4/2013

"Hotel xxxxx Fantastic"

Perfect Hotel, loved the room the great staff, fast check in, location good, would recommend

Guest rating:

2/4/2013

"-"

We stopped over the Easter Weekend the Hotel has lots of character is clean and well presented. The rooms are modern and very clean and the staff were all very helpfull and friendly. We would recommend this hotel to anyone.

Guest rating:

1/4/2013

"-"

cooked breakfast was lovely thank you

Guest rating:

1/4/2013

"excellent service"