make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
25/6/2015
"Very nice hotel in excellent location, but rather overpriced."
8/6/2015
"Advised when calling for parking that they did not have a room for our confirmed booking of 5th june"
Disappointing and frustrating customer experience compounded by the fact they had no intention of advising me of the situation and had booked me into another hotel without consulting me. Our Poland for the weekend were impacted including missing seeing friends and rearranging plans due to a late check in on the follow on night of 6th June. Despite you confirming booking re confirmed with Glasshouse this was not the situation and as this was the first time I used your site my experience has impacted negatively in terms of confidence and credibility.
14/12/2014
"Not a 5 star service"
Lovely clean modern hotel, good location, reception staff attentive and very pleasant, breakfast staff diabolical, asked 3 times, 3 different staff to bring some ketchup and brown sauce as veggie breakfast very dry, but waited so long for some sauce to go with our veggie breakfast that we had to send it back to be reheated, the sauce came 15 minutes later on 2 Chinese soup spoons, but breakfast was still in the kitchen being reheated.
24/11/2014
"-"
The hotel is nice. The staff very friendly, but check in was dreadful. Over 20 mins waiting and no apology from concierge who served me eventually. The room was made up to a double despite it being booked through hotel direct as a twin room. After a few phone calls the housekeeping staff came and changed the bedding which delayed my sister and I seeing Edinburgh for over an hour so we missed the festivities which we specifically came to see. I am very angry!!
26/1/2014
"Very helpful staff, excellent breakfast"
17/3/2013
"Lovely hotel and very helpful friendly staff."
Good location for exploring Edinburgh. Great breakfast. Not a 5* but definitely a lovely hotel.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.