To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
30/10/2024
"Good location but super busy hotel "
Good location if you`re heading into Edinburgh, but it is a blacker busy hotel and breakfast time was a bit of a nightmare. If you wasn`t down for breakfast by 7.30am then you had a long wait ahead and if you was last then there wasn`t much left
11/7/2024
"Could be better , "
Staff very pleasant and helpful Room could be better and cleaner
6/6/2024
"Staff were excellent "
Staff were excellent, especially the receptionist they were very very good at their jobs. The food was standard.
27/2/2023
"Good place for a short break"
Nice clean comfortable hotel. Friendly atmosphere. Good location for a stay without paying City centre prices. Great bus links straight to the city centre in quick time ( a few bus routes available).Situated literally 5 minutes from Britannia and a good walk to Leith Shore shore which pretty with bars and eateries
17/10/2022
"Friendly, welcoming, helpful at ALL times - nothing was too much trouble. "
From the moment we arrived we felt welcome, relaxed and looked after. All of the staff were polite and helpful, especially the staff behind the welcome desk and bar. The room was clean and spacious with everything we needed. Breakfast was lovely - so much choice! And the bar meals were delicious when we were too tired to venture out to eat. We will DEFINITELY be back! Thank you!
21/4/2022
"Great location. Easy to get to by bus from centre. Next to estuary and working docks."
Historic location. Pubs and restaurants all within walking distance. Royal yacht Britannia 200 metres away. Shops within walking distance including ASDA.Overall good location, friendly and helpful staff. Breakfast included. Tea and coffee making facilities in rooms.
10/4/2022
"All went very well, all staff`s are very helpful."
We booked a family holiday for a week and booked a Hotel in Express. There is nothing to complain . We received the services we were expecting.I would like to say "thank you very much" to all Hotel in staff`s.We are really appreciate their hard work and efforts they putting in on a daily basis to make all the customers feels proud and happy because It is not a easy task to achieve on a daily basis but they are the winners and winning every day Head-off.The morning break fast was lovely too we all really enjoyed it.Thanks again for having us and helping us.Well done to all, for a amazing team work.I will highly recommend to all our family/friends and others to use Hotel In Express in future.Thank you
15/2/2020
"So good I`m planning a return visit."
24/11/2019
"clean, eficient, helpful & friendly"
perfect just what we wanted
16/9/2018
"-"
Our room was lovely and clean on arrival. Very comfortable beds. However, other than 6 hangers( not a lot for 2 ladies128512;) there was no clothing storage. The room needs some drawers,even if only small.Bit far from city centre but there is a bus stop outside and great bus service. Two of the reception staff were much more pleasant than the one when we arrived. Breakfast was a fair choice but more choice of eggs would have been nice and, only my personal choice, some grapefruit.. Well done to the ladies doing the rooms. Ours was a mess Saturday as we were rushing off to town. We came back to an immaculately tidy room. Overall not a bad hotel other than distance. Beware taxis from station are expensive (nearly £13)
19/3/2017
"Out of the way and noisy "
Too far away from main part of Edinburgh. Noisy at night
29/6/2015
"Very good value for money"
There were some tiny issues with my room, however it was spotlessly clean and comfortable and had everything I needed. There were 3 cracked tiles in the bathroom and the shower curtain didn`t fit the curtain rings properly. The carpet was stained in some places and the walls had a few scuff marks. Overall the accommodation was perfect for my requirements and I really enjoyed my stay.
11/6/2015
"Good for the price"
24/2/2015
"Good value, very good service & facilities, spotlessly clean, busy breakfast area..! "
1/1/2015
"-"
Excellent value, very clean, helpful staff
21/11/2014
"Lovely Setting "
A really good hotel ,easy access to Edinburgh city centre. Just across from the Ocean terminal that is filled with restaurants ,cinema shopping and the Royal Yacht.
4/11/2014
"great place and staff"
Had a great stay and will be doing the same next year
13/7/2014
"Good city choice at a reasonable price"
Not luxurious but good standard, friendly welcome and good location. Close to shopping eateries and royal yacht Brittania. Easy bus to the centre. And includes breakfast.
20/4/2014
"Value for money"
3/4/2014
"A 1st class hotel with a very friendly and helpful staff."
10/3/2014
"Good staff make for a good stay"
15/12/2013
"definately stay at this hotel next time in edinburgh,staff very pleasant and helpful, thank you."
14/12/2013
"HIGHLY RECOMMENDED"
NICE, CLEAN FRIENDLY. WE ARE 100% HAPPY.
13/12/2013
"staff v.g.rooms clean& tidy good breakfast"
12/12/2013
"very enjoyable"
9/12/2013
"very friendly staff & nice clean room. Enjoyed our stay."
8/12/2013
"We stay there every year it`s so easy to on the bus into Edinburgh or shop across the road at ocean "
3/12/2013
"-"
Clean,warm,comfortable and central to all attractions. Had a lovely 2 night stay would definately recommend this hotel.
30/11/2013
"2 night stay at Holiday Inn Express"
Very good value for money. Have stayed there several times on visits to Edinburgh. Free parking is an absolute bonus in Edinburgh and there is a bus stop right outside the hotel with frequent buses to take you to Princes Street. Breakfast is very good and there is also an excellent bar just along the road which serves very nice meals at reasonable prices. The hotel staff are also very pleasant and welcoming.
22/11/2013
"-"
Lovely relaxing stay...breakfast was very substantial and the rooms were clean and well maintained. .My only complaint was the traffic passing the window..I am a verylight sleeper and next time would ask for room at back of hotel...so defo returning ..thank you
20/11/2013
"-"
Excellent value. Well situated with bus stop outside to get into the city centre. Free hot drinks from the machine in the breakfast area which was an unexpected bonus. Rooms clean and well maintained. We would recommend this hotel.
14/11/2013
"Great place..awesome breakfast"
28/10/2013
"Very helpful friendly staff and a comfortable quiet hotel in a convenient location"
The only bad thing was the lack of a towel not provided, and breakfast choice not great.
20/10/2013
"comfortable beds good pillows and friendly staff breakfast basic but tasty , parking at hotel"
The hotel is well situated for access to edinburgh and good shopping at Leith should not be overlooked .There is also the royal yacht Britiania which is docked a few hundred metres away which you can tour or hire out for functions if you so disposed.
19/9/2013
"breakfast con"
we were told full scottish breakfastdont call scrambled egg/sausage/beans a proper breakfastnobody took responsibility for errorbut given 10% off invoicewould have prefered proper breakfastvery wary of using you again because whats offered is not always correct
18/9/2013
"-"
Lovely hotel with parking, nice spacious rooms
3/8/2013
"Disabled accomodation"
Although I had checked with the hotel before our visit, a disabled room was not immediately available, however this was put right within the hour. The bedroom was absolutely fine with plenty of space for a scooter etc, but the tiles on the floor of the bathroom were shiny and slippery and there is a step (small, but still a step!) into the bathroom. All disabled parking spots had been taken by able guests when returning to the hotel in the evening, which meant a wait in the car until in the end a member of staff kindly moved his car. The management of this hotel were not able to enforce disabled parking rules.
14/7/2013
"Good stay"
Cheap n chearful hotel - good stay - breakfast ok - staff nice. About it really.
10/6/2013
"-"
We enjoyed our stay at the Express Waterfront and found it very handy with the bus stop just outside the hotel. We were happy with the room which was clean and well looked after.
28/5/2013
"Perfect hotel "
This Holiday Inn Express was the perfect place for a short break with my friend. Just a short bus ride into the centre of Edinburgh with a bus stop directly outside the hotel. There is a shopping centre in walking distance with several different eating places in a and a Vue cinema. The Royal yacht Britannia is also in the port there too. The hotel is very clean and the staff are friendly and efficient . fantastic value for money and will be booking to go again in July with my husband and children.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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