make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
28/11/2024
"Lovely hotel "
We`ve had an amazing stay at the voco royal terrace Edinburgh. Nice room very comfortable bed and great pillows. We stayed for 2 nights and we`ve eaten in the hotel both nights highly recommend. The staff were very friendly would stay at the hotel again
19/10/2024
"-"
Friendly staff and helpful. Room was small but adequate, only disappointment was the breakfast. Despite plenty food on offer, it was cold which spoiled the enjoyment.
16/5/2024
"-"
This hotel in not within easy access of Waverly Rail Station due to the extremely steep hill that has to negotiated, not for elderly customers.
28/2/2024
"-"
Room clean and cosy . Staff excellent. Breakfast well prepared with adequate variety ,sadly , mostly on the cold side. Only one choice of eggs , which leads me to believe that they are of the powdered variety.A grand building , with loads of character, in a great area , beautifuly furnished reception area .
22/1/2024
"Web site does not represent the hotel "
At the time of writing this review I am still at the hotel. When I booked the hotel the restaurant was open in the evenings, the web site is still saying this. I arrived at the hotel to be told that the restaurant was only open for breakfast! To late for me to change hotel. I get to the room and find the TV does not work. Every day of my stay, 4 days, I have enquired about a repair only to be told it is a supplier issue. On the day before I am due to leave I am greeted by an employee at reception, who tells me in a very rude and unprofessional manner there is nothing he can do so speak to the manager, he is next in on Monday, 2 days time and I will have left the hotel. 1. The hotel did not supply what I booked, 2. The manner in which the last person spoke to me was rude and unreasonable. This let down the other staff members who were really good and helpful.
14/12/2023
"Sad let down"
Nice hotel, good location, poor management. Cleaning seems optional all over the hotel. They had no food facilities except for breakfast. My room was cold. My door did not lock from the inside and was next to a stairwell so I did not feel secure at night. Staff were pleasant and helpful
17/11/2023
"Spacious room, polite staff "
4/11/2023
"Disappointing."
on arrival we had no washbasin plug,reported this to reception, which was replaced by a plug that did not fit, so water escapedquickly but we put up with it!!! We were out and about from 915am to 3 30 pm on Nov. 2nd and returned to an unmade bed, reception said that housekeeking had finished for the day!!! This is a 4 star hotel!!! Disappointing.
31/8/2023
"Great hotel- a little too far out "
Great hotel. Attentive staff although it`s a little too far out. Busses were great but too far to walk to centre. Accommodation was good but sofa bed for children very uncomfortable and squeaked.
28/4/2023
"Ten out of ten."
Four of us stayed at the Crowne Plaza hotel,Edinburgh Royal terrace.very comfortable beds,really clean.Excellent breakfast,so many choices,all freshly made.The staff from reception to breakfast room excellent,all so friendly, smiley and helpful.a little far out from the centre,but wonderful if you like walking
17/4/2023
"Comfortable stay"
27/2/2023
"Heat "
The thermostat in our room was not working properly for 1 day. When I asked for another room, they did not have one and provided a space heater. The space heater was ok for a while but a a risk to have on all night. The hotel was unable to get in contact with the maintenance people because it was a weekend. While the staff on duty were kind and supportive it would not be a place I would frequent again, especially coming from so far away. We did not receive new towels after housekeeping ?cleaned?, our tissues were out and we did not get any new and when I called about our phone I was advised someone would come up and look at, but no one did and we were there for 3 nights/4days.
10/2/2023
"-"
It was amazing hotel. I will booking next time in it when I back to Edinburgh.Many thanks for all the staff of hotel.
23/12/2022
"Excellent hotel"
The hotel was quiet, well-located, comfortable, served great breakfasts, had friendly and helpful staff and was extremely clean. One small niggle was that the bedroom windows didn`t open and the airconditioning either defaulted onto very warm temperatures or was put at high settings by cleaning staff. As a result we twice woke up feeling very warm and uncomfortable.A few more TV channels would have been appreciated.
3/12/2022
"-"
Hotel very central. Room very good Staff very pleasant and helpful. Would definitely recommend and would book again.
18/11/2022
"-"
Great friendly hotel , fantastic well kept rooms , very spacious , staff very friendly and helpful , our first stay here but won`t be the last 4 star hotel 5 star quality
19/10/2022
"Room decor and layout good and nice view"
Great looking hotel externally and internally, with well turned-out staff. Clean throughout all areas. Top floor roof level room not so good, due to continual humming, sounding like roof mounted apparatus in operation. It was a bit like being under a laundry room all night long.
5/10/2022
"Great Hotel"
A lovely hotel with tidy/neat rooms and a very comfy bed, the breakfast was fabulous with plenty of choice offered.Pretty central for what the weekend was booked for.
17/9/2022
"Friendly staff."
31/7/2022
"-"
Nice big room, very quiet and comfortable bed. Housekeeping didn`t replenish the tea and left us without a spoon. Not that a big deal. Breakfast was nice but service slow as far as keeping the buffet going. One coffee machine working however in the last day, different staff and everything went smoothly including two coffee machines but also filtered as well. Would stay again, area superb
26/4/2022
"Lovely hotel"
Was undergoing so redecoration in the barBut our rooms were Hugh clean fresh clean bedsLovely bathroom Breakfast was delicious My only issue was the door cards every day sometimes twice a day it would deactivate its self & no I didn`t have near my phone
4/4/2022
"Great location "
Lovely decor in the bar and entrance lobby. Very clean rooms. Breakfast choice great and products.Only downside TV in our room unable to get the main channels.
1/4/2022
"-"
Good location,nice and clean,corridors nice and brightly lit.Enjoyed our stay. Helpful staff on reception and dining room.
27/3/2022
"Really enjoyed our stay"
The hotel was comfortable and the service was excellent. The refurbishment is turning out lwell. By the way, we really enjoyed breakfast. We hope we can come again soon.
23/3/2022
"The staff were excellent in all parts of the hotel."
The hotel is conveniently situated for the city centre in a quiet peaceful situation.. The wide choice of menu for breakfast is a real plus.
13/3/2022
"Friendly staff, good location, good value for money."
25/2/2022
"Comfortable Hotel"
17/2/2022
"Super Hotel"
Great hotel in excellent location for all the sights. Really good and helpful staff, we will definitely be back
15/2/2022
"Good location and very good service with an excellent breakfast. I recommend this hotel."
29/1/2022
"very clean ., which is needed in covid times."
We enjoyed our stay, at the Crown Plaza, breakfast very good fresh cooked to your choice, there was a good choice. would stay agin. the only thing I was dissapointed with there we no shower caps in the bathroom, so it was difficult to shower properly as I havent to get water in my ears, usually hotels have throw away shower caps.
2/3/2020
"A truly memorable weekend break"
Hotel was beautifully designed and so clean. We loved the finishing touches for our furry friends such as a relaxing bed for them in the hallway. The staff were really friendly, professional and helpful and a big thank you to Scott for his advice on where to go and booking our underground experience. We are all looking forwards to visiting edinburgh again and the Crowne Plaza.
23/2/2020
"Excellent stay! "
We was looked after like royalty from the moment we arrived, the reception staff were so professional and accommodating. Great location, and excellent room!
16/12/2019
"Window in room open will not cl. Heating noise. No staff in bar .not enough t bags and milk in room."
Not 4 star.
15/12/2019
"Noisy heating system "
We were placed in basement of hotel on entering room was a nice surprise Room was clean and tidy but we noticed a noise coming from the hotels heating system Which kept us both up at night We asked to change rooms further above but first one had a problem with the toilet constantly flushing The second one heating wasn`t working at all plus noise wasn`t a great deal less than the first so they supplied us with ear plugs and we remained in original room can`t fault staff as the were great
11/12/2019
"-"
Hotel good. Dining room service needs improvement.
10/12/2019
"Expected better"
Delayed check in time of over one hour. No meaningful apologies given from staff, just something about a VIP group had arrived and rooms having to be reorganised. All in all would have expected better service from this hotel group. Really quite unaccepted.
7/12/2019
"Comfortable warm room. Nice hotel H"
24/11/2019
"Every good hotel"
Hotel was clean well staffed and food was very good . Enjoying trip to Edinburgh booked through hotel direct . Would recommend there services.
20/11/2019
"Excellent stay with husband "
A few days away to see the Christmas market couldn`t fault the Crowne Plaza . Excellent stay from checking in to checking out nothing was to much bother very friendly and helpful staff the concierge was so helpful I wish I had asked him his name and saw him before we left we wanted to find a nice steak house and he recommended one and reserved a table and jotted down the directions will definitely stay here again and already recommended it to friends. Thank you for a lovely stay
20/11/2019
"-"
Room was okay. There was a terrible smell in the room, however the service at the hotel made up for this. The room could do with some modernisation
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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