make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
15/11/2022
"Terrible hotel"
Very unimpressed with this hotel! Check in was a very stressful experience as the hotel claimed they hadn`t received payment for our booking and wanted a further payment from us which we refused as our booking was already paid for. We then found leftover food in the minibar fridge in one of the rooms and mould on the bathroom ceiling. The hotel staff were generally unhelpful and didn`t seem to care when we addressed any concerns to them. Just found my entire stay at this hotel to be more negative than positive and will not stay here again. Please avoid staying at this hotel as there are much better hotels in London
12/10/2022
"Very good "
This was our first time and wasn`t disappointed We did ask for a River View but unfortunately didn`t get one but apart from that the room was beautiful, food was lovely, and the staff were amazing especially the receptionist who was so friendly
26/9/2022
"Nice room, very clean but tired decor and chaotic breakfast"
Nice hotel but could do with a refurb
11/9/2022
"-"
Disappointed that we had no facility to make a coffee or tea. And no bathrobe.
16/8/2022
"-"
Room was good, clean and fresh. Had to ask for a clean mug, extra tea bags and light to be fixed, this was responded to straight away.
31/7/2022
"Needs a sparkle in some areas"
On the whole the hotel was fine, loved the position, service from the reception staff was excellent, rooms were clean but there was a little something not quite there as we have found in other hotels. The cleaning staff seemed ro take up the whole corridor with their trolleys etc making it difficult with bags to pass. The breakfast team could have done with a little more training as well.
7/12/2021
"Very clean and lovely staff"
From the moment you walk in, you know you`re going to have a good stay. The hotel is spotlessly clean, the staff are extremely accommodating and helpful and the decor is stylish and modern. Will definitely be staying here again
8/11/2021
"Hotel was beautiful clean and the food was amazing the ONLY problem was the Lifts were very receptio"
Amazing hotel only lift were not good waiting for a long time at the reception all the time to get to floor 7
20/9/2021
"Dont book this hotel ."
The hotel looks good on the website, but room descriptions are very misleading. Dont be fooled by `superior room`! Had big issues which front desk promised to address and they did not. Many folk obviously disenchanted...Hotel failed to provide requirements that were clearly requested. Room changed 3 times..and then final room very noisy adjacent to main Waterloo lines... Management needs training...first and last visit.
15/3/2020
"Faultless. "
Impeccably clean. Amazing customer service. Faultless. Nice touch with the bathrobes.
10/3/2020
"Lovely hotel, helpful staff"
We were very pleased with the hotel, from checking in onwards. The staff were very helpful
6/3/2020
"This hotel is amaing"
From our first day to last it has been fabulous and all the staff were so friendly and couldn`t do enough for you would definatly stay here agagain
23/2/2020
"Smelly"
Great location let down by poor service. Bathroom smelt like sewage, which was not resolved even after I raised it with reception. Additionally I had to request tea and milk as it was not replenished!
24/1/2020
"-"
excellent-superb river room- very smart.exceedingly polite helpful staff.
12/1/2020
"Stunning hotel overlooking the Thames"
An amazing hotel. We were offered an upgrade which we took advantage of and were very pleased with .The breakfast was plentiful and very tasty.
3/1/2020
"-"
Amazing package for the price. Stayed at the park plaza riverbank hotel which was outstanding.
8/12/2019
"-"
Staff very helpful would use the hotel again
31/10/2019
"Great location "
Hotel is perfectly placed, staff are super attentive. Rooms see comfy and all mid cons. Great facilities.
28/10/2019
"Very Good"
Front door staff where excellent, staff in the bar area not so good im afraid, would have stay in the bar for a few drinksbut order never came so we had an early night instead so i suppose the 4 of us did save some money.
28/7/2019
"Have stayed in cleaner 3 star hotels"
Initially impressed by the outside of the hotel and the number of staff willing to help point us in the right direction for checking in. After waiting a long time to do that we were then told to hold on while the reception then dealt with the person behind us first! We were then told at the swimming pool it was fully booked til 12 the next day, after checking out!! The room itself was ok but it hadn`t been hoovered and unfortunately the shower hadn`t been cleaned either....found a little black curly hair by the shower handle and i don`t want to know how it wound up there! The room was also dark as the room window faced an enclosed court type area but my 9 year old loved the electric curtains and touch screen to control the lights....that did not get annoying!!! The location was good and a local shop just next door if you don`t want to spend all your holiday money on the hotel food.
20/4/2019
"Like a magical wonderland. How I always imagined a Glamourous hotel should be."
Everything was sparkling, Huge TV in the bedroom. Several modes of lighting/Aircon/ Curtains everything controlled on one panel. Room service was swift and friendly. All the staff worship you from the minute you walk in to the moment they wish you farewell. My wife and I have never felt better about ourselves in our whole lives. Thank you :)
16/4/2019
"Welcoming staff, lovely room"
7/4/2019
"OK hotel."
The appearance was grandiose but some of the basics were left wanting. The room was very comfortable and clean. Breakfast which we paid extra for was difficult on both days as the area was overcrowded. Sat at the bar on first day and then in a conference room on the second. Poached eggs turned up after rest of breakfast eaten on first day then toaster broken on second day. Had to request basic teabags for the room as were not included by housekeeping. Soap vanished after first day and not replaced in the bathroom. Concierge were brilliant and helpful in everything we needed. Thank you. So some very good and some not so, hence OK hotel.
7/4/2019
"-"
Clean comfortable room only downside was tv reception was very poor and tv kept losing signal.
18/3/2019
"Very reasonably priced to stay but bar was way over priced."
Amazing hotel, ticked all of the boxes. One big problem though is the bar prices. £14 for a gun and tonic,how can that be right. So 2 round of drinks= 2 pints, one coffee. One Irish coffee. One glass of wine and 2 gin and tonics. 1 vodka and coke. £79.99. To say we were shocked is an understatement. That alone would keep us away from this otherwise long very hotal.
11/3/2019
"A nice modern hotel conveniently located"
I have stayed here a number of times. It is well-placed; the rooms are modern and comfortable and the staff friendly and efficient.
20/2/2019
"Hotel was amazing . Clean , modern and very friendly staff. Definitely be back in the future ."
19/2/2019
"Beautiful hotel. Great location."
11/2/2019
"Not bad"
Lovely hotel and room. Clean, comfortable and fab bathroom. However, for the price of a one night stay it should include breakfast, which was an additional eye watering £25. Far too overpriced in itself, especially as it should be included.
20/1/2019
"-"
We loved the hotel and it was near to everything we needed. The only downside was the breakfast. It was very poor for £16 per person. The initial coffee they served me was cold an it was difficult to explain that as quite a few of the staff couldn`t speak very good English. The food was also cold and had been cooked a long time despite up going in at 08:45Otherwise all happy
11/12/2018
"-"
Very nice stay clean ,quiet and comfortable only reason not for an excellent is that the air conditioning was set to warm and didn`t cool the room very well
27/11/2018
"Park Plaza Riverbank"
Spacious and high standard room with tea/coffee factilities and a min-bar - although this would not open despite having left the required deposit when we checked in. The lighting and curtains were operated from panels close to the bed which was very convenient and the room was quiet and comfortable.The hotel is on the south of the river, Vauxhall tube station is about a 7 minute walk, there are bus stops about a similar distance away.
25/11/2018
"Park Plaza Riverside - lovely and friendly"
Great hotel. Lovely friendly staff. Large, clean, smart room. Air con etc. Great choice at breakfast. A good 15/20 mins walk approx from Westminster Station. Good location. Would definitely go back.
5/11/2018
"Very clean and modern with good views. Not worth it`s money and breakfast was appalling"
22/10/2018
"-"
We found the hotel for our special occasion rearly special, we only had two nights and our schedule was very tight. Our room over looking the Thames was lovely all in all hotel and staff were great especially Don in the reception area, a very cheerful and helpful man
13/10/2018
"-"
Fabulous hotel with great staff, only let down was breakfast was not included and had to pay £50 room service charge
23/9/2018
"Great location"
Lovely hotel, great room, and friendly staff, only 15 minutes walk to everywhere
2/9/2018
"Stunning location "
Fantastic stay. Very welcoming staff. Incredibly huge and comfortable bed . Lovely clean room with great amenities.
22/7/2018
"Comfy, quiet and cosy"
This hotel had really comfortable beds - which was great! The rooms were quiet and the air con was lovely - very welcomed after the hot sunny streets of London!
8/7/2018
"Convenient and Comfortable"
Well located along the south embankment, very comfortable rooms with good service from the staff.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.