make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
18/11/2024
"Excellent Location & Hotel."
Staff are fantastic @ reception & Concierge. Hotel location is fantastic just a couple of minutes from the Tube station. Rooms were spotless and well presented. Highly recommend the Theatre break here.
4/8/2024
"Get the basics right"
It`s all well and good having a decent central location and well designed and appointed amenities but the room was a disappointment. I`m not sure what was superior in this superior room. The hotel is situated right by Waterloo station. As such, you`d think sound proofing would be a top priority. The reality is that you have to put up with the long and slow screeching of trains leaving the station. To the details: the curtain was damaged and the headboard worn and peeling, the pillows were dreadfully flat, and the shower not only dingy and smelly but with very little pressure.I can`t recommend the park plaza here. I`ll not mention the £50 breakfast for two as, unsurprising, I decided against this.
18/7/2024
"-"
Lovely helpful staff, beautiful room, immaculate everywhere, generous delicious meals. Everything was PERFECT !
30/6/2024
"stay at park plaza June 2024"
3 nights at park plaza
16/6/2024
"Great hotel perfect for west end"
19/5/2024
"-"
Classy hotel, stylish rooms, great pool/spar area. Only quibble a loose shower head that kept folding back against the wall. Extremely annoying.
28/4/2024
"Broken shower toilet doo and cold water. Very noisy "
Arrived and went out without checking as we assumed paying such a premium all would be good. Get back and went to use shower. Shower toilet door broken wouldn`t shut. Water poor flow and water only just warm. Very noisy room. Next day cleaners knocked on door at 1800 to clean room. We declined as was about to get ready to go out. Would not stay there again very poor experience of a very expensive hotel. Spoiled our entire weekend.
28/4/2024
"Park Plaza Waterloo"
Idea location London Eye. Hotel opposite Lambeth North Tube and walkable to Waterloo main station/Waterloo Underground tube. Hotel amazing. Highly recommend. Clean and everything you need in one place.
19/4/2024
"Great Hotel"
We had a problem with the room on first night of staythrough no fault of the hotel.The Manager rectified it by upgrading the room to our satisfaction. Nothing was too much trouble and everyone of the staff we met was exceptionally pleasant. Great restaurant and staff in the hotel and again lovely welcoming staff. Well done to all.
14/4/2024
"Ok"
5/4/2024
"-"
Over priced for what it was.Breakfast was less than satisfactory despite having paid nearly £60 for 3 people on top of the room.booking.I`ve had better breakfast at a Travelodge and Premier in at a fraction of the price.The room was OK.I wouldn`t stay there again based on the breakfast alone
22/3/2024
"Really good."
A very comfortable hotel, although £18 per head for breakfast is too much, even in London. Wish we could have stayed longer to make the most of all the facilities.
20/3/2024
"-"
Room had no TV remoteBathroom door would not close heavy to pull out/slide acrossBar at hotel stopped serving drinks 11pm . Could order a drink in room but not at bar
16/3/2024
"Excellent "
Hotel was clean with a very modern vibe. Excellent customer service.
3/3/2024
"great room. great staff."
Room & staff great. Breakfast expensive. Fair value.
24/2/2024
"Fab hotel, well located"
21/2/2024
"Instant nescafe coffee sachets in the room; very poor. Would have expected a nespresso machine."
Cancelled swimming pool booking due to maintainence issue. Very disappointing
20/2/2024
"-"
Great location. Friendly staff clean good size roomGreat atmosphere
18/2/2024
"Booking in and breakfast queues were painful. "
Room was comfortable but on the small size. Hotel must have been running at capacity as you had to queue for everything. Breakfast at £18/head was too expensive. And we had to queue for 15 mins and then there weren`t enough plates and bowls etc. Staff were great but overwhelmed.
18/2/2024
"-"
Hotel in a great location to get around all the sights. Big Ben, Buk Palace. Etc. Hotel staff were great. Special mention to Michael, very helpful.
15/2/2024
"Beautiful hotel"
Stunning hotel inside. Very kind staff.Love the safety of the hotel as can only use room key to get in the lifts to rooms.Very comfy bed and clean, spacious rooms.Love the view of London. Shower was amazing and good number of towels and toiletries given.Especially loving the electric blind and the fact you can control the lights, air con etc would definitely stay again
4/2/2024
"Great stay"
Hotel was very clean. Staff were very friendly and helpful. Room was lovely and bed was very comfortable.
28/1/2024
"Great service, location and good night`s sleep 128564;"
26/1/2024
"Breakfast far too expensive "
14/1/2024
" Bar closed "
13/1/2024
"Park plaza Waterloo "
Very comfortable. Recently refurbished. Easy to get to station and Southbank.
10/1/2024
"Poor experience "
On arrival at the hotel, the receptionist Alicia was polite & professional. However, the room was really cold & air con not working: maintenance men were called to change the filter but still not working so had to change rooms. That room was also cold so alternative heater was requested. We ordered room service & food was cold - we also had breakfast- although there were a variety of options the English breakfast was cold and not worth the money that I paid. On a positive note the hotel team were really helpful, including the maintenance men. I was disappointed by the experience as I had booked it as a surprise for my long term friend who was visiting me from America.
7/1/2024
"Convenient, comfortable, good customer service "
17/10/2023
"Hotel was very clean with a great Gym and pool. "
Hotel was very clean with a great Gym and pool. Staff were fantastic. The only struggle I saw was the morning breakfast. They were well aware of peak times but did not seem to be able to accommodate this efficiently.
21/3/2023
"-"
Absolutely brilliant
25/2/2023
"Hotel "
We would all stay here again. Really enjoyed our stay, the staff were all very helpful, no fuss check in and out.
28/1/2023
"-"
Had a few issues with the park plaza Waterloo shower drenched was not working,and the secondary shower head would not adjust at all so in all not a very good shower experience,we have stayed at park plaza westminister bridge,and also county hall never had any issues.disappointing. Also the electric blind would only come halfway down so bedroom was very light due to external lighting and the curtains are just voils so did not help to shut out any light not a good nights sleep.
19/12/2022
"Nice hotel well situated very clean and comfortable with nice staff"
14/11/2022
"Gorgeous "
Great room, with all the amenities that you could hope for. Swimming pool was an added bonus!
5/11/2022
"Clean and comfortable "
16/10/2022
"Lovely hotel"
Modern, stylish, very clean, comfy beds, great facilities, little extras to make u feel welcome, warm, had a swim in the lovely spa pool, breakfast really nice. Right next to tube, short walk to London Eye, Westminster Bridge. Would definitely stay again. Could be harder for older guests as everything electronic, need to use QR codes and such, no bath only a shower but nice and hot and lots of fluffy white towels and elemis toiletries provided.
26/8/2022
"-"
Lovely hotel, amazing staff and we managed an upgrade to a suite! Lovely food and a very clean hotel.
5/8/2022
"Disgusted"
Please see complaint email sent last night
23/5/2022
"Exceptionally helpful staff"
7/5/2022
"-"
Hotel lovely very high tech
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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