make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
30/10/2024
"Nice hotel but wouldnt stay again "
Nice hotel but the room we were in we experienced alot of outside noise, deliveries into the station i was woken up at 5am by engines running we rang down to reception but they said they couldnt do much about traffic noise.We went for breakfast on the Monday morning as we were leaving which was a shambles cost nearly £80 for the 4 of us we arrived promptly for 9am we were seated and given tea and coffee told it was help your self buffet but there was hardly any items left. nothing seems to get replenish and i waited 20 minutes for some yogurt did manage to get some toast and fruit, poor show
28/8/2024
"Disappointing "
Third stay at principal hotel previous stays were fantastic unfortunately not third time lucky. Room very small compared to previous stays, unable to open window blind as broken. Constant water running in toilet bowl. As it is beside the train station expect the noise from passing trains but the constant tannoy train announcements very loud woke us every morning .
15/7/2024
"-"
All the staff I came in contact with were so helpful and welcoming. House keeping was good.suggest soft close on wardrobe doors. Disappointed with catering, not surprised restaurant had few customers. Suggest more training and a more varied menu.
15/2/2024
"-"
Everything was brilliant food was excellent staff very polite and friendly overall everything was excellent
5/1/2024
"Comfortable and Convenient Hotel "
Exceptional staff who are very friendly and helpful.
12/9/2023
"-"
My room was small, stuffy snd dingy. The noises from the train screeching in and out of the station was so loud I couldn`t leave my window open.Breakfast was £19.95 and not worth the money. I felt the £500 which it cost me for my stay, including the train fare was far too expensive for what was offered. We asked to change rooms, but the hotel was fully booked. We were offered another room for the second night but we had a wedding to attend so didn`t have time to wait around for it to be cleaned.
23/8/2023
"Lovely clean hotel "
Recently stayed for two nights while exploring York. The Hotel is large with lovely decor. The staff are friendly and attentive. My room was clean and comfortable . Only fault is the roomWas terribly hot and unable to open the window as room overlooked the train station so was loud
18/8/2023
"-"
This is a lovely hotel - right next door to the station but peaceful. Our room - decorated simply but in a contemporary style - overlooked the back of the hotel which encompassed the car park area and garden. Lovely high ceilings in room, loads of space and charming and friendly staff. The pool and facilities were an added bonus at the end of a day walking around the beautiful city of York.
20/2/2023
"beautiful interiors but could do better for comfort."
27/10/2022
"Beware room 234"
We were allocated room 234, this room overlooked the rail station was very noisy with diesel fumes seeping into the room, had a very bad nights sleep
14/10/2022
"Rooms too hot."
The rooms are overbearingly hot! The beds are comfy but the mattress seems to generate more heat. My husband ended up sleeping on the floor as the whole room was very hot and stuffy. We mentioned to the girl on reception and she just said yes the rooms do get warm? The service, breakfast and rest of the facilities were fine. Very central position for both railway station and city centre.
12/9/2022
"Bathroom very small for Premium room"
Overall very good to excellent - However the King size premium room was disappointing with the miniscule size of the ensuite shower room. It was virtually impossible to dress / undress within the ensuite. There was no facility to deposit your wash bag / make up etc.The food and other facilities in the hotel were very good and the breakfasts were excellent.
11/8/2022
"The best hotel in York "
What a fabulous 3 night stay at the wonderful Principal hotel York. Excellent staff very professional. Lovely breakfast will definitely be back.
5/7/2022
"Comfortable room but very noisy "
The hotel itself is lovely with friendly, helpful staff but the room we had been allocated (260) was very noisy as it looked over the railway station. The heavy rumble of trains coming in and some idling for 20 minutes right under the window was very annoying and disturbed our sleep.I did report that the shower seal needed replacing as the water seeped under the door and flooded the floor.The beds were comfortable but I found the dark grey decor very drab. The room was well equipped and we enjoyed the tea making facilities and tuck box.
1/7/2022
"Very comfortable accommodation , tastefully decorated and excellent breakfast"
22/5/2022
"maybe 4* building but 3 * service!"
stayed 3 nights here last week .No brochures or leaflets in reception ( or bedroom) explaining hotel facilities or things to see & do around York. The lifts were a law unto themselves with ascent or descent having no relation to whoever pressed which button or in what order!
16/5/2022
"We eat in on Sunday & was very I`ll, I do think it was food Poisoning wish is a massive say as it Wr"
Rooms very hot & beds keep moving, room never got hooved in the time we way here, however the staff were excellent, very friendly & Professional
10/4/2022
"-"
Great staffRoom too hot
16/3/2022
"Friendly Clean Relaxing"
Great service and polite friendly staff. Clean and well appointed room. Would definately visit again A+++
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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