The Regency reviews

Guest rating:

7/12/2015

"FREINDLY CLEAN "

Guest rating:

1/12/2015

"The situation was wonderful. peaceful. The rooms nice but very small. Friendly staff"

Guest rating:

19/11/2015

"regency hotel"

Lovely comfortable room, very clean. The staff were friendly and helpful.

Guest rating:

8/11/2015

"VG location, excellent staff attitude, fine facilities"

No problems of any kind - a very good all round experience with helpful, welcoming staff.Facilities are first class although our bedroom was a touch small for two people sharing.

Guest rating:

19/10/2015

"Very good overnight stay"

My partner enjoyed our stay here, couldn`t have wished for bette. Staff wonderful.

Guest rating:

16/9/2015

"Quiet, comfortable and well located."

Guest rating:

12/8/2015

"Lovely hotel .staff very friendly .enjoyed our stay"

Guest rating:

8/8/2015

"-"

Very impersonal hotel and staff generally very unfriendly. I certainly didn`t feel welcome and wouldn`t return.

Guest rating:

7/8/2015

"Small room, strange smell, air conditioning broken"

Hotel looks good from outside, reception area inviting, check in staff polite and friendly and there is free wi if.That`s it for the good review. Now for the rest .....Room was small and dark, bad damp smell in the bathroom, shower had no pressure, very few bathroom products..basically just soap and body wash, worst of all though it was an airless night and the air conditioner did not work.

Guest rating:

27/7/2015

"Comfortable, clean, great location for a weekend trip"

Guest rating:

24/7/2015

"-"

Lovely hotel and staff. Disappointing wifi connection and no fridge in the room

Guest rating:

5/7/2015

"-"

Not suitable for disabled travellers.

Guest rating:

25/5/2015

"house keeping and resturant staff are very respectful and supportive"

Guest rating:

13/5/2015

"Noise"

Stayed in room 102 and hardly slept all night due to the repeated noise from the lift doors! Otherwise all was fine

Guest rating:

24/4/2015

"Good choice"

The hotel is impressive,the room was small but didn`t need to be bigger. The staff polite and helpfull. Shower/bath and wc very clean and bed comfy.The only things wrong were we were woken at 8am by someone drilling and there wasn`t enough coffee or milk in the room.

Guest rating:

18/3/2015

"-"

Very comfortable hotel and beautifully maintained. Staff were lovely. Only stayed one night and did not have breakfast there as it was too expensive on booking. Only criticism was that the room was very small/compact (Club Double), wouldn`t have liked to have stayed too long in a room of that size. But all the amenities were there. great one-night stay.

Guest rating:

17/3/2015

"Rude Staff"

BAD room, 3 noisy air conditioning units 20cm outside room window. Complained on checkout about noisy and over hot room only to be told I was wrong, the air conditioning was not on and I should have searched the room at 1am and turned off the radiator .The units were on and noisy I DO NOT need to hear this from someone who has had a good nights sleep. I was offered a complimentary breakfast and paid £13 for breakfast for my colleague who was in the room next door .It was poor, 1slice of burnt bacon, dried up beans and a small chipolata. All in all, very poor, Very Rude staff especially the receptionist, will never use again or recommend.

Guest rating:

6/2/2015

"Fantastic staff"

The hotel staff were great and the room was lovely and clean. We booked a superior room and compared to other hotels I have stayed in thought the room was quite small

Guest rating:

31/1/2015

"clean but basic"

This club twin room was very small but clean and tidy. We were disappointed that wi-fi was not included and we didn`t have a fridge/mini bar. No hair dryer either. Expected a bit more from a four star hotel but I guess the price of the room should have given us a clue. Staff friendly and helpful. Hotel easy to find and a lovely atmosphere.

Guest rating:

18/1/2015

"very good, central and quiet hotel. Highly recommended!"

We liked the good service allround. We`ll come again.

Guest rating:

22/12/2014

"Excellent service from friendly staff. "

Spotlessly clean. Location excellent. Room much smaller than expected for a Queensgate Room. Only problem was with shower when ready to leave, no hot water and only a trickle. Would still recommend to others and will stay again when next in London.

Guest rating:

19/12/2014

"Showers in executive rooms very poor and for the price paid disappointing "

Guest rating:

7/12/2014

"Lovely stay"

Great hotel in a brilliant location just a stones throw from South Kensington tube station. Nice, friendly and helpful staff. Rooms were small but adequate and very clean. Would definitely stay here again.

Guest rating:

7/12/2014

"-"

Room good. Knocked by the cleaners at 10 checkout at 12 bad. Breakfast is unclear nobody took our order.

Guest rating:

30/11/2014

"clean, spacious and pleaseant staff"

Guest rating:

29/11/2014

"Finish in the bedrooms first rate. Staff helpful and pleasant"

Guest rating:

14/10/2014

"Adequate for our short stay in London. Situation convenient for what we required too."

Guest rating:

28/9/2014

"The Regency South Kensington"

Room way too hot and neighbours way too noisy

Guest rating:

29/7/2014

"Pleasant and relaxed stay"

Lovely hotel, pleasant and helpful staff and a good location.

Guest rating:

10/7/2014

"-"

Very average hotel. Wish we had paid a little bit more for a better quality hotel, the cleaners were more friendly! Only benefit we had was that the location was not too far from the Tube and the bed was comfy.

Guest rating:

11/4/2014

"Room & state was overall ok. air con did not work, so bit uncomfortable (hot) at night. "

Guest rating:

14/3/2014

"Lovely hotel in a perfect location!"

The Regency is one of the nicest hotels in South Kensington! The rooms were clean, beds were comfortable and the atmosphere was lovely. All members of staff were helpful particularly the concierge- thank you!We thoroughly enjoyed our stay here and will definitely return again if we were to stay in south kensington.

Guest rating:

23/1/2014

"Decent hotel, shame about the detail"

Decent hotel, but shower was hot and cold, my dinner overall again was decent, but greasy and the bathroom extractor was constantly on all night! I did mention it, but no compensation or complimentary offers. Shame really....

Guest rating:

19/1/2014

"Overnight stay"

Very welcoming and friendly staff, comfortable rooms and nice atmosphere

Guest rating:

23/12/2013

"-"

Very good hotel. Only one small comment: room doors tend to "slam " close if guests are not careful. Can be a little disturbing late at night.

Guest rating:

21/12/2013

"A well-appointed and convenient hotel: comfortable and clean."

We enjoyed our stay and found the staff courteous and helpful. There was a party the evening we arrived and we were told about it with a view to our rooms being changed. This was done and we were not disturbed. It is conveniently situated in S Kensington and convenient for the Cadogan Hall where we were going to a concert. A good continental breakfast for £10.

Guest rating:

19/12/2013

"Good value hotel..."

We are regulars here, this is a good value for money hotel and is only a short walk form South Kensington tube station. Nice re-furbished rooms and efficient staff.

Guest rating:

9/12/2013

"-"

Checking in was quick and efficient and the staff were very pleasant. The room was very comfortable with extra touches that were much appreciated, like the night light setting. I would definitely use this hotel again and recommend it.

Guest rating:

28/11/2013

"Really comfortable beds!"

Guest rating:

26/11/2013

"Excellent location"

The Regency is very convenient for the Royal Albert Hall. The room was very clean and comfortable, the staff were efficient and welcoming and we thoroughly enjoyed our stay.