make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
3/3/2024
"fine for a short stay "
friendly and conveniently located
11/5/2023
"Very well placed hotel for London sights, and friendly welcoming staff"
The hotel was well placed near tube stations and bus routes, and opposite Kensington Gardens. a fairly quiet position for a London hotel. Very clean, staff were friendly and welcoming. Beds were comfortable. A good breakfast with many choices.
2/3/2023
"Great location and view over Hyde Park"
Hotel very clean, great location, close to underground and bus stops. Didn`t tell us that we needed to use key card for lift at times. Food very good and lots of choice at breakfast. Had a problem with the lights which was fixed whilst out. Happy to supply extra pillow. Staff very pleasant and courteous. Would definitely stay here again.
2/3/2023
"Lovely hotel"
Would stop here again Good view of park.. Good variety for breakfast. Not enough drawers.
29/1/2023
"-"
What a cold hotel old &in need of refurbishment thin duvets lumpy pillows & refused more water bathrooms mouldy will never stay here again
23/6/2022
"-"
Hotel clean. Breakfast, which I thought was included, was cold and disappointing
23/5/2022
"Excellent facilities, friendly staff, great location shame there were no restaraunt facilities."
24/10/2021
"Comfortable but cramped"
A double for one adequate for two very cramped. No room service for breakfast inconvenient.
12/10/2021
"-"
Not hotel fault but guests were smoking in rooms and the strong smell affected the corridor outside our room and inside oyr room too.
26/2/2020
"Ideal location."
Looking over the Park, lovely room and helpful staff. Also parking!
27/5/2019
"Excellent hotel"
Stayed here end of may, Breakfast was lovely, rooms nice and clean and beds really comfortable, very friendly staff on reception, hope to stay here next time
25/5/2019
"Excellent breakfast. "
25/1/2019
"A little gem of a hotel"
The rooms are small but very nicely appointed the large shower being a particular treat. Great location and nicely decorated. Would thoroughly recommend.
26/6/2018
"Disappointing standards"
Heating / Cooling system faulty . Engineer attempted to correct it when we arrived . It could not be rectified . Moved to another twin room , smaller size and no bath. It appeared to be equipped for one person. Receptionist informed us this was an executive room, which it clearly wasn`t. Shower door would not shut properly, making it impossible to keep water from leaking onto the bathroom floor. Shower room had water stains on door. Carpet stained.Room keys would not work. Definitely not 4 star standard. Disappointed.
13/4/2018
"Well located hotel"
The Thistle Kensington Gardens Hotel is well located, right next to Hyde Park. I had let the Hotel know that the trip was for my daughters 18th and we had a room overlooking the park and a slice of cake waiting for us in our room. We opted to pay for breakfast on arrival and it was very good. Service and staff was very good and friendly.One of our rooms had a fault on the bathroom sink, but once reported was fixed promptly.
1/4/2018
"excellent. good service. looked after really good. no regrets"
25/3/2018
"Great location clean modern and friendly"
21/2/2018
"-"
Our stay at the hotel was absolutely fabulous! It is one of the nicest hotels we have ever stayed in, we cannot recommend it highly enough. Superb.
5/12/2017
"-"
The TV was fuzzy and only had channels 1-5The mattress was uncomfortable and you could feel the springs
9/9/2017
"relaxing and enjoyable lovely clean rooms"
15/5/2017
"good central position"
as stated above overlooking Kensington gardens so very central the room was at the back so only saw the air cond duckting from the room 206 and there were red stains on the carpet hence the good not excellent.The restaurant staff were excellent,as were the the front desk.
25/4/2017
"wWnderful Stay"
I thoroughly enjoyed my stay at the Thistle. The hotel is very welcoming, impeccably clean, and comfortable. The service is warm and friendly. Nothing was too much to ask. I would gladly go back there. It deserves the rating that I am giving it.
23/4/2017
"-"
Good location. However the room was tiny. Possibly the smallest room I`ve ever stopped in. Everything in the room was pretty basic. Probably would`ve complained if I`d not got a good deal.
4/4/2017
"Fantastic views from room 709"
22/2/2017
"A great find."
The hotel is modern and very clean, we got a room upgrade overlooking Hyde park which was really nice. The room was spacious enough, big comfy bed and all the staff were brilliant, especially Roberta and Esme. Will definitely use again, breakfast was good to. Have been given a voucher for free breakfast next time as well. Tube station not far to walk, good base for days out to.
28/11/2016
"Reception was overly busy at times but very helpful. Layout of area not great. Good Value."
27/11/2016
"It would of been an excellent review except for the female members of the reception staff such a sha"
The lovely bedroom with bath and views. The very nice young gentleman in the restaurant. Great location.
14/11/2016
"Noisy ventilation in the night."
24/10/2016
"Great location. Clean and modern rooms. Food and drink good. Very pleased. "
10/7/2016
"Courtesy staff"
Stayed last night checked in just after Tkae that concert, it was shift change over as well. Bar filled up very quickly and it got a bit overwhelming for staff. But they were amazing Robert behind the bar was attentive and polite. The manager was very good as well reacting to where the problems were. They did well, hot food could have been on for longer
8/7/2016
"Nice, clean, well located."
Nice and clean, well located for Hyde Park concert. Parking on site reasonably priced, half price at £12 for 24hrs.Hotel bar not too expensive. It`s above a petrol station! but don`t let it put you off. Staff polite. Recommended.No problems.
6/7/2016
"would have no hesitation in recommending this hotel very enjoyable stay"
Most enjoyable stay and very pleased with the service in all departments most helpful reception staff and informative with all queries good food with lovely breakfasts and very nice meals comfortable wellmaintained rooms would certainly return
5/7/2016
"Our room was clean and tidy, we were welcomed by friendly helpful staff."
25/4/2016
"Great stay"
Lovely hotel very clean great staff had a great stay near a tube so handy for everything
26/2/2016
"Best all round"
All good
25/1/2016
"Excellent customer service and accomodation"
The location of the hotel was ideal for the areas we wished to visit
22/12/2015
"Helpful and friendly staff"
Nice clean room, good staff. Restaurant food was ok
21/12/2015
"-"
Room service hot food was not available only sandwiches
15/12/2015
"-"
Wonderful hotel, beautiful location overlooking Kensington Gardens and Hyde Park and ideally situated for sightseeing around London.
13/12/2015
"-"
The hotel was excellent staff you could not fault .
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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