Thistle London Trafalgar Square reviews

Guest rating:

19/12/2024

"Great location"

Perfect location for us. Friendly and welcoming staff. Room comfortable and clean.

Guest rating:

16/12/2024

"Not booked in on arrival, the room had a smell of damp"

Guest rating:

27/8/2024

"Lovely hotel"

Hotel in the perfect location, lovely large room all clean and tidy, hotel staff were very welcoming, breakfast was really good.

Guest rating:

18/8/2024

"-"

Very friendly staff, room was amazing, very clean. Very comfy beds.

Guest rating:

24/6/2024

"Dissapointing"

The hotel room was not much better than a travelodge. The facilities were very poor. We had no welcome conversation about facilities available in the hotel. We sat in the courtyard which was filthy, tables, floors and very basic plastic chairs, I was in a long dress and had to keep the dress on my lap so it would not get covered in ash and cigarette butts. A young man was very polite and apologetic that he could not make cocktails and it may take some time but was willing to take our order and get help to make them, he then did a good job but not really what one would expect from a £400 per night supposedly 4 star hotel!

Guest rating:

17/6/2024

"Fantastic location in the heart of Leicester Square"

Guest rating:

15/3/2024

"hotel was excellent friendly and helpful staff short 4min walk to theater"

Guest rating:

20/2/2024

"-"

Excellent location, rooms clean and comfortable. All staff polite and helpful. Breakfast had everything you would expect.

Guest rating:

21/1/2024

"Excellent Hotel"

Stayed in King size excective suite as part of a theatre deal..clean and great size for three of us..staff really helpful and nothing too much trouble.. breakfast really really good would defo stay here again.

Guest rating:

8/1/2024

"Thistle hotel - good location"

Staff were helpful and friendly. Location was great near to shops, restaurants and theatre. Would definitely come again.

Guest rating:

7/1/2024

"Genuinely surprised at how good it was."

After reading lots of negative comments I was worried, but honestly I stay in hotels a lot and this is a nice hotel. Bed huge and comfortable with decent pillows, good sized clean room, powerful and hot shower in a clean bathroom, with a very tiny amount of black mould on a few areas of grout, not enough to male you feel ick. Friendly and helpful desk staff, good breakfast just missing hash browns! But otherwise tasty and plentiful. Right in the middle of everything you want to see in London too. Recommended

Guest rating:

5/1/2024

"Thistle"

Location: amazing Bedroom: goodBathroom: poor / tiles broken, old and dirty looking. It was clean but, different light in ceiling, painted bits on woodwork different shades of white. Good powerful shower

Guest rating:

20/9/2023

"-"

Good room. Clean etcPolite staff Breakfast - very average

Guest rating:

15/9/2023

"Very comfortable "

Very comfortable room with lovely staff

Guest rating:

27/7/2023

"Brilliant dtay"

Hotel was clean and comfortable, the perfect pit stop. Breakfast was delicious.The aftercare let it down, I left some clothing behind and they wouldn`t send it to me even though I was paying . This lack of care would put me off staying again

Guest rating:

18/7/2023

"Excellent location, fabulous staff, rooms are a bit tired (especially the bathrooms)"

The location and staff were excellent and extremely helpful. The room was ok with a nice large bed and plenty of space. The bathroom was very small, very tired looking with cracked basins and wasn`t very clean. Apart from that it was ok.

Guest rating:

14/5/2023

"Excellent Location walkimg distance to the Theatres "

Just what you need in the Hesrt of Trafalgar Square

Guest rating:

27/4/2023

"-"

Good room, good staff, good food.

Guest rating:

9/4/2023

"Thistle Trafalgar Square"

A great hotel. Comfortable and well staffed by people who care.A perfectly positioned hotel for anybody wishing to visit the sites of London.

Guest rating:

26/3/2023

"Thistle"

Lovely hotel, staff very warm and welcoming, we were in London celebrating a joint 40th wedding anniversary, both couple had prosecco delivered to our rooms , a very nice touch,breakfast was very good.Our room was looking a little tired, just needing a little decorating.

Guest rating:

23/3/2023

"Perfect hotel"

Perfect location for our theatre overnight stay. Room was excellent for 3 girl friends, lovely and clean and staff very helpful and courteous

Guest rating:

23/3/2023

"-"

Lovely hotel staff make you feel very welcome

Guest rating:

18/3/2023

"Good location"

Very close to some of the theatres. It was clean and although the room was small, we were only staying overnight so that was okay and it had a large television and a nice bathroom. Only complaint is that we had checked twice before we went to the theatre to make sure they would still be doing food when we returned and were assured the bar menu was served until 11.00pm. However, what they should have told us is the only food they provide between 10.00pm and 11.00pm is pizza. I would still stay again if going to the theatre though, because it is a decent hotel.

Guest rating:

16/3/2023

"Great location "

Guest rating:

12/3/2023

"Great service, and happy helpful staff"

Front of house staff were well presented, polite and very helpful. We had a short wait for our room as they upgraded us. We were made to feel welcome and given a courtesy drink whilst they finished getting the room ready. The room was clean and presentable. Top job xx

Guest rating:

2/3/2023

"Welcoming "

Hotel was in a perfect spot for our trip very comfy room perfect for our visit

Guest rating:

26/2/2023

"-"

Very good location for a theatre break.

Guest rating:

24/2/2023

"Lovely hotel, great location."

Hotel is in a great location, just steps from Leicester Square. Check in was smooth and staff are very helpful. Our room, a standard double was clean and spacious. Would highly recommend this hotel and we`ve already booked for our next day in a few months.

Guest rating:

23/2/2023

"Poor maintenance "

Heating in the room up the creek noisy couldn`t adjust it. Told to take key card out therefore room

Guest rating:

23/2/2023

"-"

bathroom smelled of cigarettes on arrival. despite that, wonderful hotel - nice big room, excellent location, 10/10

Guest rating:

21/2/2023

"Very noisy all through the night. Also cooked breakfast was cold."

The only thing that was good about our stay was the staff. Extremely helpful at all times , can`t fault them. Noisy hotel with very average cooked breakfast.

Guest rating:

20/2/2023

"Small bedrooms"

We should have asked to be moved to a larger room for a 3 night stay, but we Brits don`t like to make a fuss. A standard double is too small for any extended stay, with virtually no storage space other than coathangers etc. But we coped, and the staff were all very obliging

Guest rating:

19/2/2023

"Old tired room"

Hotel room 416 has paint peeling off the wall, blocked sink. Allocated disabled room even though not required.

Guest rating:

14/2/2023

"Super comfy"

Friendly staff, spacious comfy room. Would recommend

Guest rating:

6/2/2023

"Fantastic customer service"

We were greeted by a trainee receptionist who was exceptional and assisted us with an issue with our booking. We were impressed with the size and cleanliness of our room and the breakfast was to a good standard with a wide range of options available

Guest rating:

1/2/2023

"unresolved complaint"

hotel was overall nice, room wasn`t overly big but big enough for requirements. desk with plenty of plugs although no plug near bed. extra pillows, ironing board and decent hairdryer were a plus. our only problem was the toilet was not flushing away correctly, had to flush 4 or 5 times. we complained several times and each time we`re told someone had sorted it (whilst we were out) but it just continued with the same problem. we expressed our dissatisfaction again on leaving, for the fourth time, and said that the room should be taken out of action until actually fixed but I doubt this happened. room 401 in case anyone has the same problem with the room, ask to be moved immediately if you do as they don`t sort the problem.

Guest rating:

22/1/2023

"-"

A very good hotel, rooms, and food were great. They leave a very happy memory of our London weekend.

Guest rating:

8/1/2023

"Fire alarm woke us at 8.50 and building evacuated. Not the best start to the day but staff were help"

Guest rating:

6/1/2023

"Great Location"

Very Comfortable and Ideal for accessing Central London. All major attractions close by

Guest rating:

20/12/2022

"Great Hotel"

We had a warm, friendly welcome when we arrived, fantastic friendly and helpful staff, Lovely clean rooms and great breakfast, Very good location for the theatre or just wandering around. Would definitely use again.