make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
5/1/2025
"Great hotel and location, staff friendly and helpful "
Room was cool (cold) at night and quilt was small.
23/12/2024
"Lovely hotel with nice staff"
Tower hotel in London wasn`t close to the Apollo Victoria theatre, it took us about half an hour via the underground trains to get there. The hotel on the outside didn`t look that amazing but it was very nice inside.The room view of the tower bridge was very nice and hotel staff were very kind and helpful.The room was nice but a little dated. The bathroom needs attention as there were broken tiles and the silicone sealant was mouldy on places. The heater on the room was noisy and couldn`t be switched off from inside. It had to be done from the outside by the hotel staff.Also we were woken up in the morning by loud drilling noise coming from the floor above.
17/12/2024
"-"
Excellent cleanliness, great bed and linen and view out of standard bedroom.Does what it says on tin . Ate at vicinity lounge in evening good burger . Location wonderful
15/12/2024
"-"
Hotel rooms very dated and need refurbishing. Staff very friendly and knowledgeable; hotel location excellent for sightseeing.
13/12/2024
"-"
Beautiful Hotel over looking the Thames right by Tower Bridge the ambience is wonderful. Highly recommended
11/12/2024
"Lovely clean hotel with good customer service"
Clean hotel, with excellent facilities. The staff were friendly and helpful. The view from our room to Tower bridge and the rest of London was breathtaking.
10/12/2024
"-"
Tired rooms, few niggly problems with leaky plumbing, TV intermittent, noise from maintenance in other nearby rooms
10/12/2024
"Great short stay "
Overall fantastic stay perfect position and great with what was going on around the view from the room was over the river so great to watch the boats going up and down Recommend the bus tour of the Xmas lights this time of year The staff were very attentive and sociable Thanks for the memories
8/12/2024
"Reservation Manager "
Huge thank you to Cabbie who arranged our room for early check In and an unbelievable view of Tower Bridge and the river for my daughter`s birthday ?. Will be back in the summer ? 128175; fantastic service and staff in hotel high recommend
7/12/2024
"Tired"
Clean but rooms are dated and cold. Booked 2 rooms but we were 5 floors apart.
6/12/2024
"-"
Excellent 128076; experience. Three nights are not enough. I will definitely come back. Thank you 128077; The Tower Hotel128077;
30/11/2024
"-"
We had a fabulous stay .
29/11/2024
"-"
room 512 , neither the sink or bath drained, took ten minutes . food was lovely, bed was very good ..
28/11/2024
"-"
Staff food and room were excellent thank you
28/11/2024
"Tower Hill Hotel"
Hotel was very nice especially when I had upgraded our room and to also include breakfast was nice, but made the overall package with show included very expensive!
25/11/2024
"-"
Hotel room a bit tired.Needs new bath and sink.the sink was all cracked,bath paid an over flow very rusty. Tv didn`t work couldn`t get a signal and phone didn`t have a dial tone.
24/11/2024
"Our favourite place to stay when in London"
Good rooms, great views and convenient location
24/11/2024
"-"
Great hotel, lovely view but oh my goodness the lifts are appallingly slow and difficult to get one
24/11/2024
"Style comfort and an excellent location"
Was a fantastic hotel rite at the foot of Tower Hill with amazing views, friendly staff and excellent rooms would 100% stay here again.
23/11/2024
"-"
Great hotel staff friendly and views from the room amazing
22/11/2024
"Disappointed"
20/11/2024
"EXCELLENT"
EXCELLENT HOTEL. GREAT LOCATION. STAFF FRIENDLY AND VERY HELPFUL. ROOMS ARE LOVELY. BREAKFAST...LOTS OF CHOICE AND VERY TASTY.
17/11/2024
"Great Location "
It`s the second time I`ve stayed and didn`t disappoint. Room with wonderful view now the Katherine`s way. Food good,rooms clean and tidy.Staff welcoming and very helpful and friendly.
14/11/2024
"-"
We opted for an upgrade on our room! Was told it was £120 for the 4 nights we were there! Which we paid! When we got to checkout they charged us another £40! Said we had been undercharged!!! Total rip off! Would never had payed that had we known!! Lady at desk not helpful at all, so had to pay the £40. Watch what they offer you when you check in!!!
13/11/2024
"-"
Cannot fault it the staff and facilities were excellent
2/11/2024
"-"
Comfortable, great view from room, very expensive with lots hidden charges in the vicinity bar. Hotel position excellent. No kettle/ tea and coffee facilities in room, elevators very difficult as not enough
30/10/2024
"Charming original features and incredible views, but in desperate need of refurbishment."
Our room had a great view of Katharine`s Dock and we enjoyed the original features of our room on 10th floor, including the original housekeeping bell and wooden wardrobes and cupboards. It was charming and would once have been very luxurious.However the room is now was very dated. Walls were scuffed and the bathroom was scruffy with some rusty and mouldy areas. The room was quite dusty. We would not stay again but it was an interesting experience and the views were unrivalled.
28/10/2024
"-"
Great location
27/10/2024
"-"
I was put in a room on the 1st floor and it was very noisy, I would stay here again but request a room away from a stairwell
21/10/2024
"-"
Friendly staff and fabulous location.
17/10/2024
"Fantastic Central Location!"
Central and clean - but very noisy!
16/10/2024
"A great hotel in an excellent area of our capital city."
I booked a Tower Bridge view from our room and it was perfect. A great hotel with a brilliant breakfast to set you on your way for a good day out. Drinking in the hotel is a bit steep now but there are plenty of other venues in close proximity which are good value. Overall a great place to start your day off with plenty of sightseeing close by.
13/10/2024
"Very good staff but hotel fabric getting tired. "
13/10/2024
"Toilet "
Some toilets bins were not emptied and cracked sinks.
12/10/2024
"Lovely hotel, great view, tasty breakfast and friendly staff."
We stayed here for one night to celebrate my partner`s birthday. Upon arrival, we were welcommed by friendly staff, and given a beautiful room with an amazing view. The whole of the hotel was really nice and breakfast in the morning was great, lots of choice and really tasty.
4/10/2024
"-"
Stayed here before a few times - love it
1/10/2024
"VERY EXPENSIVE FOR FOOD AND DRINK"
23/9/2024
"Booking fiasco "
On arrival room which was booked months in advance was unavailable. Offered cheaper substitute and free breakfasts which we had no choice but to accept however when we got to that room it was already occupied. Then told hotel fully booked and it was two hours later before we arrived at alternative accommodation. All in all total incompetence.
22/9/2024
"-"
Very expensive for what was a tired run down room . No details of anything in room , Wi-Fi , breakfast times etc. Air con was terrible and window was very small and only opened an inch so very stuffy. Don`t be fooled by voucher that say £7 off if you don`t have room service , as you can`t use at breakfast and if you are checking out that morning you can`t use it !!
22/9/2024
"-"
Very tired, no information about hotel or area in the room. No information about WiFi. Breakfast poor. River view poor, not as advertised. Would not stay hear again. Not good value for money. Recommend a travel Inn.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.