make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
13/3/2024
"Bedrooms are not to the standard of the rest of hotel, bedrooms have are roughly finished "
7/8/2023
"Fantastic hotel and area"
A fantastic hotel all round and all of the staff were very helpful. The hotel is in a good area easy to get around
11/9/2022
"-"
Ok so our room was just a classic so small, but had everything you needed. It`s the staff, style and ambiance. So close to the palace - perfect location. Door staff are brilliant.
21/5/2014
"All staff most helpful & willing. Enjoyed our stay"
13/3/2014
"not good value for money"
Hotel room not as big as it looked on the pictures only just enough room alright for 2 nights would not have liked to stay any longer.
9/3/2014
"Everything was perfect."
9/3/2014
"The Ruebens"
Wonderful stay staff as always attentive and polite,room comfortable our favourite hotel
17/2/2014
"superb !!!"
Excellent stay from start to finish. Staff very friendly extremely polite and courteous .We had a wonderful meal in The I bbar next door. The breakfast in the hotel was brilliant they catered for your every need. We loved our room and the bed was the best I`ve slept in so far in a hotel. ,Only gripe was the noise from people in room next door, Could possibly have been a family room. overall a lovely stay. THANK YOU
16/2/2014
"The Ruebens "
Our 3 rd visit this year as always service great staff polite Anne helpful
4/2/2014
"Lovely Hotel"
A lovely hotel in a very nice part of London. Friendly, helpful staff. Comfortable & stylish room with everything we needed. Breakfast was excellent. Not the cheapest hotel but good value - we got what we paid for - a very good experience. It was our second time staying here & we will certainly come again.
12/1/2014
"Ruebens"
3 rd visit here always good
2/1/2014
"Staff were fantastic"
My room was very small but fine for one nightLoved having the fresh coffee and cafatiere in the roomStaff were very good and helpfulBreakfast was perfectI would have liked to carry on drinking with friends - we are all ladies - after NYE but was told the bar was only forresidents then - shame because we drank lots of champagne in another hotelWould definately book Rubens again
7/12/2013
"We were made to feel very welcome and nothing was too much trouble. "
we all want to come back soon!
2/12/2013
"-"
Really enjoyed our stay at the rubens. The staff was very friendly and helpful. We will definitely be kstopping again. Thank you
2/12/2013
"Perfect"
I have never stayed at a Hotel in London where all the staff are so friendly & helpful...Will definetly stay at The Rubens again.
24/11/2013
"Ruebens at the Palace"
Our second visit here to The Reuben`s & 3 more planned for next year.As always nothing is to much trouble for this hotel Reception excellent. Concierge always helpful able to leave bags early and check in later,rooms lacking nothing always comfortable & clean,waiter service fast & good breakfast grand...
23/11/2013
"Cosy, understated elegance and excellent service"
We came yesterday having stayed a couple of nights at the Rubens. It`s most definitely the best hotel stay I`ve experienced in London. Lovely boutique hotel with a cosy, very friendly feel. comfortable bar and dining areas and beautifully furnished bedroom. What really made our stay was the staff. Nothing was too much trouble... utterly charming without being at all stuffy. Very relaxing and great atmosphere. Will definitely be back!
30/10/2013
"A hotel of the old school where comfort and service are paramount"
21/10/2013
"-"
Staff were very friendly and helpful. The rooms were spacious,clean and comfortable
12/10/2013
"Not worth the money"
Didn`t get our ordered paper, room had musty smell, breakfast average, some plates when you went to pick up at breakfast to use soiled, not properly cleaned. mirrors in breakfast room all smokey and not cleaned properly. Based on other accommodation we had through Europe this place is not that good., and overpriced.
13/9/2013
"Absolutely Fabulous - Prime location , First Class, Friendly, Five Star"
10/9/2013
"Ideal location for Billy Elliot"
Lovely room and very comfortable hotel
2/9/2013
"-"
Everything about the hotel was very good. We ordered room service before going to the theatre and it was excellent. Breakfast was first rate and all the staff very professional. The room was immaculate although I was a little disappointed because it was so small.
27/8/2013
"Typically English and beautiful."
We loved The Rubens at the palace hotel, it was ideally located for visiting the Apollo theatre and Buckingham Palace. The hotel felt very sumptuous and I felt like a princess during our stay. Our room was on the fourth floor which gave us a brilliant view of Buckingham Palace Road, looking onto a part of Buckingham Palace. We would definitely stay here again as we was given a very warm welcome from the staff.
23/7/2013
"warm nostalgic inviting atmosphere"
lovely clean and comfortable will definitely go again
5/7/2013
"-"
The staff were friendly and helpful. and the breakfast of good quality. My only adverse comment relates to the bedroo. Since it faced on to an internal well, it was by that reason already lacking in natural daylight. But it had been (recently) decorated in dark grey wallpaper, increasing the gloominess of the chamber. The artificial lighting was woefully inadequate to overcome the gloom by reason of the loww wattage of the bulbs in all the lamps - and the absence of any ceiling lighting in the principal part of the room.
30/6/2013
"Very welcoming, warm and friendly staff, hotel great."
Hotel is fantastic, staff really friendly, hotel is in a great location, had a great time and thoughly enjoyed our stay.
17/6/2013
"Very nice hotel, friendly and helpful staff, very clean. food quality excellent !! "
10/6/2013
"Excellant in every way, All Staff helpful and friendly"
Would recommend to family and friends any time, and hope to pay another visit in the near future
5/6/2013
"Not impressed"
Hotel room unclean, dirty sheets and stained walls. Very disappointing as it was a surprise birthday present for my wife. Although friendly, staff were un-knowledgeable of local attractions and seemed only interested in pushing their restaurant and the one next door. Not as appeared on your or their web site. Overall a very disappointing experience which in my eyes cost allot of money. I will not recommending your site as I have lost faith after this hotel experience.
31/5/2013
"WORTH ALL THE STARS."
Had a great time at your hotel. As it was our first visit to London and we had been invited to The Queens garden Party ,we were nervous to say the least, but right from the start we were made to feel at ease, From the door man ,who helped with our case , receptionist, who was very friendly, all the was to the cleaner. Would not hesitate to recommend you to others and we hope to visit you again. You should be very proud of all the staff at this great hotel.
26/5/2013
"Excellent staff and amenities always a pleasure to stay here"
20/5/2013
"-"
The staff in the hotel were excellent. Very friendly and always on hand to help. Location was very good. Will defiantly use Rubens again.
28/4/2013
"Provided what we wantednfor a weekend in London"
Good location and excellent facilities. Everything worked, staff friendly, helpful and efficient and the hotel provided an ideal base for a weekend visit to London.
23/4/2013
"Very nice and comfortable hotel ideally located for all the City`s"
18/3/2013
"Hotel excellent, food beautiful and staff very friendly and attentive."
2/1/2013
"Highly recommend "
Luxurious room, comfortable bed, lavish soft furnishings and great location !
22/12/2011
"Hotel well worth visiting!"
Very polite and attentive staff. Shortly after arrival we were asked if we were happy with the room. Unfortunately we were less than happy with the very large picture of Chairman Mao dominating the otherwise very smart red room. We were immediately offered 2 complimentary alternatives. A very pleasant stay in a smart and very well run hotel. Would definitely re-visit.
17/11/2011
"Bar menu did not mention 20% VAT on the bill or service charge. We had bar meal at lunch and pm"
Bar meals very expensive for what we had with added 20% VAT and service charge on top of the bill
14/11/2011
"Good location, lovely room, friendly staff and excellent breakfast"
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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