Price and availability
Hotel Direct invites all departing guests to rate and review their chosen hotel.
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
12/3/2013
"Don`t disturb button was on. But it doesn`t mean anything!!"
I was shocked and disappointed staying this hotel. I left Don`t disturb sign on Saturday morning stay in bed late. After 2 pm house keeper called, without answer the call. She came in even don`t disturb sign clearly by the door. I made a complain to the head of house keeping team told me that. This is the hotel policy that to ignore the sign!! I thought I bought privacy in this top hotel, but it is pretty disgusting to justified they come in my room whenever!!!
23/2/2013
"Beautiful luxury hotel"
When we arrived we were offered an upgraded room for £30 and this was well worth it. Room was very large and bathroom was fantastic. We had a view over the atrium which is a hidden gem in central London. Staff extremely helpful and very pleasant. Only slight downside was breakfast at over £20 each was a bit expensive. Overall had a great time.
17/2/2013
"Thank you Hotel Direct and The Landmark"
Cannot praise you highly enough. Hotel Direct service was impecable and The Landmark Hotel was quality and attentiveness at its best. By far the cheapest rate on the market too!!
19/1/2013
"Great location especially if travelling from /to marlybone station"
We had a superior room with views over the inner courtyard , beautiful. Great room spacoius very comfortable bed.
17/12/2012
"-"
service and staff were of the highest standard, hotel itself was as expected, corridors got a little too noisy too early on in the morning.
10/10/2012
"Great location, lovely staff, excellent pool"
20/9/2012
"-"
Nice room, spacious bathroom, good service.But to use the gym, pool, sauna, hot tub facilities they wanted to charge extra 10 GBP for an hour or 15 GBP for a day. Internet access came with extra charges and was extremely expensive.
11/6/2012
"Luxurious"
We absolutely loved the convenience to the station, the marble bathroom, huge TV, so much space and really comfy beds. The pool and spa we tried too and again the quality of robes, slippers, towels and staff was exceptional. I definitely would recommend the service of Hotel direct it was all so easyThank you
21/5/2012
"Fantastic Service"
My husband and I have just returned from a wonderful stay at this hotel which I had booked for his 40th birthday. The room was excellent, but most importantly the staff were great. They made our stay very special, and even left cards and a birthday cheescake in our room after we`d been out!
2/5/2012
"Lovely hotel, great customer service & amazing breakfast!"
1/1/2012
"Great Bar poor phone and luggage service."
Checked in, had to wait, no problem there. Went to the room without a member of staff which again was not a problem, our bags had been tagged. We waitress far too long for them I called the coinceige no reply went to answer phone the same with reception. Called the operator who said they would sort it out. Waited. Then marched downstairs an got my own bags. This would never happen at the Bangkok landmark where I am a regular. The bar staff made up for it, all of brilliant, spent a lot if money in there and had a great time. I moved my own luggage when we left.
1/1/2012
"Thoroughly satisfied"
A great position from which to explore London. From arrival to departure we received all we requested. Staff all delightful
29/12/2011
"Exceptional Service"
14/12/2011
"Good hotel, with nice welcome and pleasant atmosphere"
Only negatives were:1. Room was some distance from reception2. Bar was closed for a private partry , so roomeelsewhere (ie other bar) was at a premium3. Room itself was quite dated.4. There was a 2 minute wait between being able to flush the toilet.5. Mini bar small still water cost £4.95 (80p in local shop)Otherwise, only positives!
12/12/2011
"There was a problem with the key entry system that took some time to sort out, no tea / coffee makin"
Superb public rooms
21/11/2011
"Watch out for hidden extras. We were charged £10 each for an hour in the swimming pool. "
6/4/2011
"-"
The room was large ( two bedded room) and was excellent. However I was very surprised that there was no cofee/tea available in the room, at £317 for the room I was amazed as even in the cheapest hotel this is usually supplied. The staff were excellent, all were very helpful and extremely convivial, nothing was too much trouble.One more small critism is that it cost £15 to use the swimming pool and sauna which in other hotels is usually free to overnight guests.We really enjoyed our stay and will go back again.
14/3/2011
"The staff were amazing. Always helpful especially the reception staff."
13/12/2010
"-"
The Rooms were too hot, could not turn heat down, I like a miniumum breakfast £22 was too much have a alacarte for those who only have small amounts, No Coffe machines in room
11/12/2010
"If you want some place special - THIS IS IT!"
Were invited to a company Christmas party there and decided to book a room for the night. Party was very good with attentive service. We stayed in a basic doubleroom which was lovely and large - beautifully appointed. Enjoyed the bar too and ended up having the best breakfast too. Hotel is well situated and we will go back!
17/10/2010
"look at your bill before you leave the hotel"
when checking out,i was asked by a nicole pingitore.did i have anything from the private bar in the hotel roomi said not, as i never ust the room bar,and she still charged me for something, also i rang the hotel to ask do they have parking,the hotel told me yes, we do have parking.but you would have thought they would have told you it is £40 a night to park
13/9/2010
"Great but see below."
pre paid for room. No credit card so took 200 Stg as "guarantee" and put restriction on phone. Poor way to treat us. felt like criminal.
12/9/2010
"-"
wonderful hotel , great stay no complaints whatsoever
31/8/2010
"-"
Please can we have tea and coffee facilities in the roomsThanks
28/8/2010
"we booked a family room with yourselves and were told we would have to pay extra for a bed "
hotel was lovely didnt expect to pay extra for a bed when we had booked a room for 3 people . i think £28 for a english breakfast is a bit steep plus having to pay £15 for adults and £9 for children to go for a swim is a rip off we thought we would indulge ourselfs for once but never again at these prices i thought everything would be included i have stayed in quite a few hotels due to work and they all come with modern televisions and sky this hotel had old tellys and if you wanted anything apart from the normal 5 channels then once again it was more cost our room smelt of paint ( due to painting going on outside our room ) nobodys fault but not the best way to be greeted last thing didnt like the way they charged £200 to my card just in case we wanted to use room service or the bar
23/8/2010
"Fantastic experience..Staff are professional, courteuos, Friendly, Helpful, We`ll be back. Thankyou"
Our room was beautiful and due to a delay with the availabilty of our Superiour room, we were upgraded to a Junior suite at no extra charge. We dined in the dwn stairs bar & Winter Garden rest, both were magnificent. Concierge/ Reception/Rest./ staff are Topclass.
15/8/2010
"BY FAR THE BEST HOTEL I HAVE STAYED IN LONDON."
The hotel itself was a surprise all the luxury of a 5 star hotel in Marylebone Rd and l didnt know it existed. Never the less the room and the en suite bathroom were superb. The breakfast was delightful although a bit expensive being nearly £50 for a cup of tea and a crossiant x2. The car park was also a bit expensive being £40 per night, although you are in a 5 star hotel in central London. Overall a lovely experience and l would do it all again. JG
29/6/2010
"-"
When having dinner in the 2Twenty2 brasserie room I was asked by the waitress if I would like any bread. I said OK. She came back later to say there was only brown bread available and white bread would be a few minutes. I said I did not mind I will have the bread that is available. She came back quite quickly with a plate of brown and white bread and said the white bread was available after all. I had the meal, which was very good, and was astonished to be charged £5.25 for white bread and £5.25 for brown bread, which meant I paid more for bread than for my starter.
24/5/2010
"Sensational hotel and treatment from all the staff - the food was excellent."
16/4/2010
"Wonderful hotel. "
We had a brilliant nights stay. Staff were very attentive and our room was great. The bed was so comfortable. My husband particularly liked having his shoes cleaned and ready in the morning. Just a shame we couldn`t make tea or coffee in the morning!
12/4/2010
"A wonderful experience, my second visit and would stay again"
12/4/2010
"fantastic service!"
hi there, i would like to say how utterly thrille i was with my very brief stay at the landmark. The staff were really cheerful and helpful, i was given a free upgrade and even though we overslept we were not woken till 2pm!!!! a great end to a great night out, thanks alot, will be recomending you and using you again. kind regards, alex martin
4/1/2010
"Outstanding!"
5/10/2009
"would love to stay again, amazing hotel,lovely staff,brilliant service."
1/9/2009
"lesuire "
17/5/2009
"Concierge & Check In"
21/4/2009
"Great first impression."
Room and facility were reasonably priced.Location is convenient for city access.
20/4/2009
"-"
Could not fault it it! Were given an executive room and the service was excellent, would definitely use it again.
9/3/2009
"A sumptuous hotel with commensurate rates"
One doesn`t mind paying a lot for exceptional facilities and surroundings, but having to order a simple cup of tea or coffee at vast expense makes you feel the management are really only in it for the money rather than the convenience and enjoyment of guests. The room mini bar prices (£4.50) for a small bottle of water only reinforce the feeling of being "fleeced" . I would not rush to go back, even with the helpfully discounted rates offered by Hotel direct. Next time I shall seek better value for a lot of money.
23/2/2009
"Excellent hotel, with great facilities, and a very well run team of staff. I really enjoyed my stay."
Our review system
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.