4 star deluxe in City of London reviews

Guest rating:

21/12/2014

"good hotel great for london and 02. rooms very clean, staff are good, would stay again."

Guest rating:

7/12/2014

"Good deal and good hotel"

Finding the hotel,parking was easy. The DLR is just behind the hotel so great for links. The room was good and the bed very comfy. We didn`t eat in the hotel but the bar was good and the prices reasonable.It must be good as my fussy partner was thinking about booking a room for New Years Eve.

Guest rating:

1/12/2014

"Very nice room, excellent vegeterian breakfast and good base for trip to the O2"

Would stay again based on the above. Staff were lovely.

Guest rating:

5/10/2014

"Fantastic service. Great rooms and mojitos to die for"

Our first stay here but by no means our last. Fantastic rooms. Great service,lovely breakfast and so on and so on. Stay here. You won`t be disappointed.

Guest rating:

15/8/2014

"excellent value for money"

if you are working or shopping in Central London then it is a bit further out however the rooms are large, bed was great and overall worth the extra travel time.

Guest rating:

7/8/2014

"Excellent Hotel for Exploring London"

Hotel clean and very tidy, excellent position for enjoying the xxxxx and local sites. Staff extremely polite, welcoming and accommodating. Room clean, tidy and roomy (Bed a little soft). Breakfast excellent value for money (did not use the bar). Spa Treatment a must (Hot Pebble Massage recommended and the staff were very good. Would recommend to anyone looking for a good hotel, well priced and close to good transport links.

Guest rating:

6/8/2014

"Excellent"

Guest rating:

13/7/2014

"Breakfast poor and air on inefficient."

The overall look of the hotel is very good. It is well placed for the 02 and dlr into Central London but check first that it is running as maintenance works have shut it down for the weekend this week and the replacement buses they say stop at each station affected don`t stop at royal Victoria Dock. The room is comfortable although the bed is a rather small double despite being given a room with a larger bed. They gave us a room for disabled persons as they said it was the only one available with a large double. Neither me nor my husband are disabled so it actually made things more difficult with lower fittings to accommodated people with limitations. The air on was inadequate. We set it on the lowest setting but the room remained hot and humid. I did report it but it wasn`t remedied. Breakfast was ok but of poor quality and cold. The bread was stale and pastries very over cooked. The staff were all very friendly and accomodating.

Guest rating:

7/7/2014

"1 night stay"

Staff were excellent and explained all details clearly and very helpful. Great location and loads to do and see only a few train stops down in the evening. Would definatley book with this hotel again.

Guest rating:

7/7/2014

"Good hotel"

Guest rating:

25/6/2014

"-"

Clean and Comfortable. Could be noisy as very close to London City Airport. Disappointed slightly by breakfast.

Guest rating:

31/5/2014

"Comfortable, clean and friendly."

Had no idea what to expect at the xxxxxe xxxxx but it`s a decent hotel with well-kept rooms with really comfy beds. The staff were very friendly and helpful - the concierge will quickly take care of any problems or questions you have. Breakfast was really good quality food, fresh and very tasty. And it`s in a good location for things like the O2 arena, Greenwich. Right next to the Emirates cable car too!

Guest rating:

19/5/2014

"-"

A good all round hotel,clean,good food and all the staff very helpfulWould book again next time in london

Guest rating:

9/4/2014

"very good and reception lady was very helpful also very clean thankyou."

Guest rating:

6/4/2014

"very friendly staff, overall lovely hotel."

Lovely hotel with friendly, helpful staff would recommend it to anyone.

Guest rating:

16/2/2014

"brilliant"

Lovely hotel. Room with view of docks. Staff very welcoming and nothing was too much trouble. Breakfast was delicious. Will definitely be returning

Guest rating:

15/12/2013

"Lovely stay"

I arrived on the Saturday and although check in was a little busy I did not have to wait long. I was told I was upgraded to an executive room which meant we had a kingsize bed. I was told there was a shower and nobath which was fine, however when I got into the room I noticed it was an accessible room and adapted for wheelchair users so the shower was not at all wait I expected as was a tiled floor with a curtain that went across the shower area. Unfortunately the water took a long time to drain and the floor area remained very wet for a long time. The room was well equipped with tea and coffee facilities and bathrobes were provided. Unfortunately the TV was not working in our room but this was fixed by our return from a night out. The staff were extremely helpful and courteous and breakfast was very good. I would definitely stay again. The only issue I had was there was an unpleasant smell in the bathroom as if there was a drainage problem.

Guest rating:

2/12/2013

"The staff were exceptionally helpful and attentive."

Very good for a large hotel group.

Guest rating:

25/11/2013

"Staff were excellent!"

Guest rating:

25/11/2013

"Pleasant stay"

Very friendly staffQuiet cleanExcellent service

Guest rating:

22/11/2013

"No hot water in the evening "

Over all the hotel was lovely and staff all helpful and freindly

Guest rating:

18/11/2013

"DISAPOINTED AS POOL WAS OUT OF USE"

VERY GOOD HOTEL APART FROM SWIMMING POOL OUT OF USE.

Guest rating:

17/11/2013

"Excellent staff throughout the hotel from management to housekeeping"

We will definitely return. The food in the restaurant was excellent and the service better than in most 5 star hotels.

Guest rating:

4/11/2013

"Great Place to Stay"

On arrival check in was smooth with no problems room was spacious and very clean hotel facilities were good and well organised. Food good and very good breakfast. Location was good easy access to any other location in London via public transport was close by. Cable car to Greenwich useful but closed due to bad weather however The Siemens Crystal building well worth a visit. Would definitely use hotel again

Guest rating:

24/10/2013

"Mostly pleasant experience. Extremely handy for the O2 and town"

Delayed check in was a bit of a pain (5pm) as room was not ready

Guest rating:

23/9/2013

"Comfortable and convenient"

Enjoyed our stay for our silver wedding anniversary. Staff friendly and breakfast excellent. Convenient for DLR and Emirates Airline across to O2.

Guest rating:

22/9/2013

"-"

Brilliant hotel. Staff very helpful. Even to the point of helping me find an easy route on the tube to kings cross. Would highly recommend this hotel. Will definitely stay there again. Mrs Simpson hull.

Guest rating:

22/9/2013

"Lovely, helpful staff. "

Great position with good view over the river. Clean rooms of a decent size. Would definitely recommend. Can go by cable car or tube to O2 and easily back by tube if going for an evening concert.

Guest rating:

16/9/2013

"Room tea & coffee etc poorly stocked, items used not replaced, other than that very good"

Guest rating:

8/9/2013

"-"

Very clean and comfortable room. Friendly, helpful staff. Had a pleasant stay and would recommend this hotel.

Guest rating:

18/8/2013

"Excellent "

Lady at reception was very welcoming with great service. Lovely clean rooms great location

Guest rating:

11/8/2013

"really lovely hotel"

It was mine and my wife`s anniversary, and they really made it special. The room was lovely with a nice view. The staff friendly and accommodating. I wanted some flowers delivered at breakfast, and they were great with that. Would definitely recommend and stay there again. Thank you

Guest rating:

14/7/2013

"Business like and generally met expectations"

Genial and polite staff. Unfortunate error in allocating a room that was already occupied. Could have been embarrassing if guest had been in and a security risk. Second error of room key not working. Cursory apology but didn`t seek to make amends for the error and inconvenience. Hotel is otherwise functional and relatively clean but could do with steam cleaning of carpets.

Guest rating:

8/7/2013

"Good Location for O2 on Emirates Air-Line Cable Car"

Good location for 02, breakfast also good and staff helpful.The only negative the hotel reception area smells from Mens Toilets which I would have thought they would deal with!!

Guest rating:

22/6/2013

"First class overall - service particularly frendy & professional."

Stayed for O2 concert. Convenient location. Clean. Spacious room extremely well appointed. Would recommend.

Guest rating:

13/6/2013

"Warm and friendly welcome which continued throughout our stay."

Guest rating:

10/6/2013

"Wonderful views and friendly staff"

Given a room with a view and was stunning. Breakfast was buffet style and included in our deal. This is an area for improvement I would point out. While plenty of good food (both hot/cold on offer), we did feel more in the way of the staff, we didn`t feel that this was a four star rating service. Main hotel staff couldn`t have been more helpful and our room/bathroom was spotless. This was a birthday treat for my husband and we would stay again but could we request more than one packet of biscuits and extra milks etc...simple things. Really pleasant stay overall.

Guest rating:

3/6/2013

"Spacious and smart hotel in a good location"

Well located with good transport links via DLR. The local area has undergone regeneration and is impressive. Staff were friendly and helpful. One small problem. We checked in early and, understandably, are rooms were not ready but were allocated to us. When we returned to pick up our keys the rooms had been allocated to someone else. As we had already given credit card details this caused problems when trying to charge items to our room.

Guest rating:

1/5/2013

"-"

room had an excellent decor and was very clean and tidy. service at the front desk was superb as staff were super friendly. beds, incredibly comfy, did not want to get out of it in the morning

Guest rating:

28/4/2013

"very good"

Stopped for one night got a free room upgrade staff very good