voco Edinburgh Royal Terrace

Guest rating:

19/10/2024

"-"

Friendly staff and helpful. Room was small but adequate, only disappointment was the breakfast. Despite plenty food on offer, it was cold which spoiled the enjoyment.

Guest rating:

16/5/2024

"-"

This hotel in not within easy access of Waverly Rail Station due to the extremely steep hill that has to negotiated, not for elderly customers.

Guest rating:

28/2/2024

"-"

Room clean and cosy . Staff excellent. Breakfast well prepared with adequate variety ,sadly , mostly on the cold side. Only one choice of eggs , which leads me to believe that they are of the powdered variety.A grand building , with loads of character, in a great area , beautifuly furnished reception area .

Guest rating:

22/1/2024

"Web site does not represent the hotel "

At the time of writing this review I am still at the hotel. When I booked the hotel the restaurant was open in the evenings, the web site is still saying this. I arrived at the hotel to be told that the restaurant was only open for breakfast! To late for me to change hotel. I get to the room and find the TV does not work. Every day of my stay, 4 days, I have enquired about a repair only to be told it is a supplier issue. On the day before I am due to leave I am greeted by an employee at reception, who tells me in a very rude and unprofessional manner there is nothing he can do so speak to the manager, he is next in on Monday, 2 days time and I will have left the hotel. 1. The hotel did not supply what I booked, 2. The manner in which the last person spoke to me was rude and unreasonable. This let down the other staff members who were really good and helpful.

Guest rating:

14/12/2023

"Sad let down"

Nice hotel, good location, poor management. Cleaning seems optional all over the hotel. They had no food facilities except for breakfast. My room was cold. My door did not lock from the inside and was next to a stairwell so I did not feel secure at night. Staff were pleasant and helpful

Guest rating:

17/11/2023

"Spacious room, polite staff "

Guest rating:

4/11/2023

"Disappointing."

on arrival we had no washbasin plug,reported this to reception, which was replaced by a plug that did not fit, so water escaped quickly but we put up with it!!! We were out and about from 915am to 3 30 pm on Nov. 2nd and returned to an unmade bed, reception said that housekeeking had finished for the day!!! This is a 4 star hotel!!! Disappointing.

Guest rating:

31/8/2023

"Great hotel- a little too far out "

Great hotel. Attentive staff although it`s a little too far out. Busses were great but too far to walk to centre. Accommodation was good but sofa bed for children very uncomfortable and squeaked.

Guest rating:

28/4/2023

"Ten out of ten."

Four of us stayed at the Crowne Plaza hotel,Edinburgh Royal terrace.very comfortable beds,really clean.Excellent breakfast,so many choices,all freshly made.The staff from reception to breakfast room excellent,all so friendly, smiley and helpful.a little far out from the centre,but wonderful if you like walking

Guest rating:

17/4/2023

"Comfortable stay"